FAQ
Troubleshooting & Diagnosis related
Shipping & Customs Clearance related
- Which country do you ship from?
- Customs Clearance Fees (Tariffs) for Transportation to a Certain Country / Can the official provide relevant material information? (such as HS CODE, Form E, Form D, etc., the contents of the tariff form)
- Can I change my delivery address and/or billing address?
- Can you remark lower value or "gift" on the invoice when you ship?
- I received a damaged package
Warranty & Repair related
- Miner Warranty Check
- About after-sales maintenance and repair price
- How to create or edit a "Apply for Repair" ticket?
- How about the warranty after my miner send to repair?
- Which products cannot be repaired by the BITMAIN repair centers? Under what circumstances will the product not be repaired?
Product Information & Operations related
- Miner temperature detection is broken
- How to Download the Official Firmware
- E9 FAQs
- There are many versions of the APW12 series, a b c d e f Can these be used universally?
- Can APW121215 and APW121417 be used universally?
Account & Ordering related
- How to buy parts and materials such as power supply and control board? /Accessories and Materials Purchase Process.
- How to contact customer service?
- How to contact sales?
- What are the payment methods?Can I pay with digital currency such as USDT and BTC? /Can I pay in RMB and EUR?
- Is there any recommended dealers? / Are there any distributors overseas?