How to contact customer service?

For immediate troubleshooting, you can  also consult our knowledge base for a solution. 

If you would like to receive support from customer service , you  can contact us in the following ways:

For overseas customers, you can reach out to us by the following channels:

• Create a support ticket. Our support team will assist you as soon as possible during business hours (Beijing time 9:00-18:00  Mon-Sat)：https://support.bitmain.com/hc/en-us/requests/new
• Send an email to : customersupport@bitmain.com
• Call our hotline during business hours +1(717)502-4531
• Chat with us by visiting https://shop.bitmain.com/?lang=en and clicking the Chat icon at the lower right corner, the specific steps are as follows:

          Step1: Clicking the Chat icon at the lower right corner

          Step2: Select Please click me, see what I can do for you？

          Step3: Select the type of question you need to consult, perhaps you can find the answer directly in the  knowledge base according to the guide. If you want to contact human customer service, please click Talk to human.

          Step4: Please fill in your name, email address and problem description truthfully, and the human customer will contact you as soon as possible.

For Chinese domestic customers, you can reach out to us by the following channels:

• Call our hotline during business hours at 010-86486455 or  010-86483855  (Beijing time 9:00-18:00  Mon-Sat)
• Chat with us by visiting https://service.bitmain.com.cn/support and clicking the Chat icon at the lower right corner. Or chat with us by directly clicking "Contact Customer Service Support"
• Send an email to : support-kf@bitmain.com

We will respond as promptly as possible.
Thank you!