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Account & Ordering related

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  • How to buy parts and materials such as power supply and control board? /Accessories and Materials Purchase Process.
  • How to contact customer service ?
  • How to contact sales?
  • What are the payment methods?Can I pay with digital currency such as USDT and BTC? /Can I pay in RMB and EUR?
  • Is there any recommended dealers? / Are there any distributors overseas?
  • Is there any other official website besides https://shop.bitmain.com/ ?
  • How to pass the Real Name Authentication (KYC) verification?
  • Turn off my 2FA or is not working
  • I forgot my password
  • How to check and use my coupons?
  • I did not receive any SMS verification
  • How to order and pay?
  • Why is my order still unconfirmed even after I paid?
  • Can I edit or cancel my orders?