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Articles in this section
- How to unbind or delete your 2 Factors Authentication（2FA）
- How to contact sales?
- How to buy parts and materials such as power supply and control board? /Accessories and Materials Purchase Process.
- How to contact customer service?
- What are the payment methods?/ Can I pay with digital currency such as USDT and BTC? / Can I pay in RMB and EUR?
- Is there any recommended dealers? / Are there any distributors overseas?
- Is there any other official website besides https://shop.bitmain.com/ ?
- How to pass the Real Name Authentication (KYC) verification?
- Turn off my 2FA or is not working
- I forgot my password
Comments
248 comments
Hi, Yesterday I paid the order 0012017012400165 and it still appears unpaid
can i pay with credit or debit card?
Hi, Yesterday I paid the order 0012017051000039 and already send payment slip via email, but it still appears unpaid.
Hi, I made an order on Thursday but I have different informations about bank account. How is this possible?
in my country , saturday and sunday all bank off. with 3 day ,i have order in Thursday, with two day, i can't do anything.
Please support , because at weekend , no one in company working.
I made the payment of my order number 0012017052400487, 11 days ago and I still have not received the confirmation email of payment from you
I also have an Order in, I have a second order that I need to send wire for but I am confused on the confirmation of my wire to you for the initial order. I would like to make payment for the second order but waiting on your confirmation that the first order is good to go.
@Andy NIU
Is this statement not true: "When Bitmain will receive your wire, you will get email paid “BITMAIN Order Paid”."
According to this statement my order should have been PAID. I sent the wire 5 minutes after I placed my order for the EXACT amount invoiced, but Bitmain now keeps telling me I have to pay an additional amount. I cannot get any help from "Bella" because she is being ridiculous. Please investigate this situation.
Thank you
--------------------------
Sorry about that. We will reconfirm the issue and reply you in tickets soon.
Hello, yesterday I pay order N° 0012017060700866 placed in 2017-06-07 14:26:11.0 , I Submited the pdf of the SWIFT in the Bitmain-Ticket ID 59931, I'm worry because the 3 day period is about to end.
Thanks.
Order ID: 0012017060701312 Payment method: USD, remitted the bank, but it remains unpaid.
Hello I pay the remanent fee yesterday throught the wallet address that you gave me, the status is the same, It's suppose to apply the founds to my account and change the status to paid. the order ID 0012017060800129,131,132,133,136
hello, it was 11 days since I made a bank transfer but I have not yet received a response. Please inform me, my order no 0012017060500594
Hi, I'm having a similar issue.
Order ID: 0012017061600670
Date : 2017-06-16 20:36:08
I paid from my HashNest wallet at 2017-06-16 20:37:42 UTC.
https://bitinfocharts.com/litecoin/tx/8eb80af4c193510438b811ac62c2b3d30e961167a43ec80707956c56855085ae
Bitmain address received payment but didn't credit my Bitmain account.
----
Additionally
Order ID: 0012017061600449
Payment was credited to my account but email confirmation was never sent.
Hi, I made a full payment of my order // Order: 0012017061500207 // on Friday 16.06.2017 /bank transfer/ but today 19.06.2017 in my account, the order still appears unpaid, also no confirmation email received. Just adding that the money was taken from my bank account the same day because I paid for express delivery.
Please confirm payment for ORDER: 0012017061700043. Wire transfer has been completed within 3 working days of order. $2711.58USD has been successfully transferred please confirm payment of my order... YOU NEED TO CONFIRM PAYMENT PLEASE. STOP FAILING YOUR CUSTOMERS.
I paid for 10 antminer l3+ my order number is 0012017061300058 but it is still not confirmed please email me the confirmation
Hi, I paid the order 0012017061800089 on Sunday 2017-06-18 but it still appears unpaid. I send confirmation & link to LTC blockchain, by email. Where is support? Who is "Bella" ? Why nobody don't answer to the questions ?
Paid the last L3+ Batch with litecoins to the address provided, it says it is paid now but never received the confirmation email, I sent ticket asking for my confirmation email and and the person who replied 24 hours later asked me to provide proof of payment, I sent the order number and screenshots of the order that in my screen says it's paid and now it's been over 24 hours with no reply
paid 3 orders with litecoins. no confirmations after 4 day
I made the payment of my order number 0012017062000421, 4 days ago and I still have not received the confirmation email of payment from you
Sent usd wire on 6-16-2017 order#00120170601400003 still have yet to receive confirmation. Where is customer service.?
It is one week, every day im emailing and trying to call and get contact with Bitmain customer service. Need order paid conformation for order number 0012017060700795.
Please conform paymant so we feel safe.
Order was placed 2017/jun/07
It is one week, every day im emailing and trying to call and get contact with Bitmain customer service. Need order paid conformation for order number 0012017060700795.
Please conform paymant so we feel safe.
Order was placed 2017/jun/07
მოკითხვა ქართველებს :*
I'm Bad, I'm Unsatisfied, because I want to know when you are going to confirm the orden that i buyed...!!!!!
Order ID:
0012017061900422
Date:
2017-06-19 16:31:05
Total:
43.851 LTC
Payment Method:
LTC Directpay
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Order ID: 0012017061900422
Antminer L3+, 504MH/s × 1
Shipping: Sep 13-20
41 LTC
Coupon
Discount 0 LTC
Shipping
DHL: 2.851 LTC
Order Total: 43.851 LTC
------------------------------------------------------------------------------------------------------------------------------------------------------
This is the link that confirm that i paid you....!!!!!!!!!
https://bitinfocharts.com/litecoin/address/LL9k1ahHAsaHH5vS9A654wUrRFSYvzts8R
The amount : 43.851 LTC
To this address you give me: LL9k1ahHAsaHH5vS9A654wUrRFSYvzts8R
Please verify because i'm wating to buy more L3+ in your website....!!!! And i'm wating only the confirmation the product that i buyed in your site, to buy more antiminer L3+
!!! Thanks a lot...!!!
Or Please if you don't go to confirm my order...!!!!!!! Please i need my Lite Coin Back to my Lite Coin account .. ... Wallet: LfECdE4oXkqHkgeuKwCmqVh1xfkUv21Udy
Please give me a response.... Because i Change Dollar From My credit Card account to convert in Bitcoins.... then i sent The BitCoins and i change for Lite Coin, And then I sent the Lite Coin .. and later i buyed you this Antminer L3+, 504MH/s × 1..... this is the proof ... !!!!!!
43.851 LTC
https://bitinfocharts.com/litecoin/address/LL9k1ahHAsaHH5vS9A654wUrRFSYvzts8R
Please i need a response if you don't go to confirm my order please i need my Lite Coin back.... Because i'm not a kid... i have payments to do....!!!!!
Please give me your response back...!!!! let me know what where are going to do with this case....!!!
Thank a lot...!!!!
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