Please refer to this guidance to do the real name authentication (KYC) :
https://support.bitmain.com/hc/en-us/articles/900000040163-Real-Name-Authentication-KYC-Steps
If it can not help you out, you can send your issue to this email: sales.support@bitmain.com
We will try our best to solve your problem as soon as we can.
Should you have any inquiries, feel free to contact us for assistance.
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