This article explains the unconfirmed order status and how to confirm it.
- Cryptocurrency Payments
Orders paid with cryptocurrency will expire if the payment is not completed within given time frame. If you made payment within the given time frame, please wait a few hours and check your order status again. Processing time is needed. When payment is received, the status will updated to paid and valid.
- USD wire Payments
If payment is made with USD wire transfer, please upload the proof of payment/TT transfer slip on to our website. It takes 3 to 5 working days for the funds to reach us. Sometimes, it may take a longer time, depending on the bank you used.
Check with your bank to confirm if the funds have been transferred into our BITMAIN bank account. If your bank has confirmed that the funds are transferred and received but the order still shows unpaid after a week, please write to us using your bitmain.com ID email with the following information.
- order ID:
- account name (name from which the funds were transferred from, either a person or a company)
- SWIFT message (please request this from your bank):
- amount of your payment:
Do note that if any information is missing/wrong, we may not be able to track your payment and orders may be held/cancelled.
Should you have any inquiries, feel free to contact us for assistance.
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Comments
231 comments
I provided proof but my order has not been confirmed
order id 0012016062000084
I have the same problem.
I paid the order 0012016062500051 (2016-06-25) before the corresponding time and did not appear as paid.
https://blockchain.info/tx/11f457a462701de10b3859078355e7f1044d79a9e118aa516b81697c67faad76
Thanks in advance.
I have the same problem order ID 0012016101000102
I have the same problem.
I paid the order 0012017011300207 (2017-01-13) before the corresponding time and did not appear as paid.
https://blockchain.info/address/18EkYgQnKK3ALpzweFZcJGEfrFtE3B1R8Q
Thanks in advance.
I got the same problem with order 0012017011300137
Hello i paid my order and i didnt reciece cnonfirmation or response. Mi order is 0012017011900119 please contact me for support. regards
My order 0012017012400279, is also not showing as confirmed and I paid it, the btc transaction has 14 confirmations..
https://blockchain.info/address/1B9vS9V1nS7rFvg14G9FjcSsMZBekWo9o8
Same issue here, it's been an hour now. That's a lot of money to have floating around
They had told everyone they aren't releasing s9s after chinese new year, and all of a sudden they drop it. Somehow they aren't in the office still, it doesn't make sense.
I wasn't expecting shipment till after the holiday but payment confirmation would be nice. Hopefully one poor sucker has to work just to click OK
I was told the same and not being shipped till FEB 20th?! Following a drop in Bitcoin Price. No longer excepting US Bank Wire. No Thank You Something is Fishy. I really dont like the 1 month shipping date. Are they cleaning everyone out for a month? Do they need the money to build them? They should not. I would use some common sense. Scared me off.
Yes, I agree that it would be nice to get payment confirmation. I have been waiting 12 hours after sending BTC. This is my first order and I am nervous they will sell out and the bitcoin will come back or something. I'm excited to get one, even if it's later than we would like. We have to respect their culture.
Hi, I provided the proof of transfer but my order has not been confirmed, i need to know why
We will reply in ticket and please kindly check.
I have the same issue order number 0012017050200230. Payment sent on May 2nd. Still not confirmed. I will post another comment once they confirm it.
My order ID is 0012017050400247, I've payed it on May 4th, but also my payment is still unconfirmed.
my order id is and payment transaction ref as below
Payment Transaction Reference
Order Details
My order 0012017050200230, has finally been confirmed today, May 10th. I paid via USD wire transfer and it took them 8 days in total to comfirm that they have received the payment! I am posting this to let others know what to expect.
Dear All,
I' have transferred required amount according to ORDER No. 0012017051000163, when I get Payment Confirmation?
Regards,
Lali
Good day, I am trying to pay my order by transfer, but I have a problem, my bank (COMMERCEBANK) does not allow me to place the beneficiary's full name "BITMAIN TECHNOLOGIES LIMITED" only has space to place "BITMAIN TECHNOLOGIES". Does this bring any problem in the transaction?
@ Santosrmariai I have the same problem when I tried to use "BITMAIN BITMAIN and transaction left my bank 2 days later the Customer Rep said she sees the money but the name was not correct and that was a problem. Kindly confirm from them or use BTC
I made my order on Wednesday May 11th and paid by wire transfer on Thursday May 12 and now today in Monday and I see my order status as expired. Why is that and is this normal ? It hasn't been 5 business days as yet. ID 0012017051100381
Order 0012017053100231
ID SWIFT PAY: SW24H531O88905
1326.93 USD
Please Confirm
The amount was paid by me 26 of may.I have attached the documents from the bank and I don't have any reply . Is it just me ???
No, I have the same problem
I paid for the order no. 0012017060200271 and already provided that fund transfer slip.
After that I did not get any confirmation back from BITMAIN.
Today, the order has been expired!!! What is happening with the BITMAIN payment process?
I made the payment of my order number 0012017052400487, 11 days ago and I still have not received the confirmation email of payment from you, I have written several mail, I have generated tickets and I have not received any response
Same here. Is there a problem?
my order id:0012017060700660 is paid as well, no confirmation email of payment from bitmain.
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