Warranty & Repair

Warranty information

• International DOA (Dead on arrival) process
• Checking warranty
• Warranty is void when hash board damaged beyond repair
• Warranty statement for your repair packages
• How to retrieve my miner's SN from an order

Create return online

• Know the differences between "Apply for Repair" and "Apply for Parts"
• How to create a “Apply for Parts” ticket
• How to create or edit a "Apply for Repair" ticket

Pack and ship my repair items

• S9 Hydro HEX, the Radiator pump and the Radiator fan
• IMPORTANT! Europe-Netherlands Repair Center address updates
• IMPORTANT! Russia Repair Center address updates
• IMPORTANT! Repair center USA-WA to cease operations
• How to pack the hash board properly
• Global repair site delivery addresses

Status of my repair ticket

• How to check status of repair ticket
• Why is the status of the repair ticket still uncollected?

Payment for repair ticket

• How much does a repair cost?
• How to pay for a repair order?
• How do I get a receipt for my repair order?

Receiving my replacement

• What shipping companies will be used for my repair packages?
• How to track my packages
• My replacement product is not the original I sent in