Warranty & Repair

Warranty information

• End of Service（EOS）ANTMINER Models
• International DOA (Dead on arrival) process
• Checking warranty
• Warranty is void when hash board damaged beyond repair
• Warranty statement for your repair packages
• How to retrieve my miner's SN from an order

Create return online

• How to create or edit a "Apply for Repair" ticket
• D3, L3+ and T9+ different hash board version comparsion

Pack and ship my repair items

• Global Repair Site Delivery Addresses(Official)
• Global Repair Site Delivery Addresses(Cooperative)
• Packaging Recommendations for Returning ANTMINERs for Repair
• S9 Hydro HEX, the Radiator pump and the Radiator fan
• How to pack the hash board properly

Status of my repair ticket

• How to check status of repair ticket
• Why is the status of the repair ticket still uncollected?

Payment for repair ticket

• Notification of the Official Repair Service Quotation Adjustment
• How much does a repair cost?
• How to pay for a repair order and upload the transfer proof
• How do I get a receipt for my repair order?

Receiving my replacement

• How to track my packages
• My replacement product is not the original I sent in

ANTMINER After-Sales Service

• Process Guidance for the After-sales Advance Replacement Service (the “ASAR Service”)
• ANTMINER Solution Support Visit
• New ANTMINERs Set-up Support Visit 

ANTMINER Maintenance Training Center

• Introduction to AMTC Door-to-Door Training Services
• Introduction to AMTC Overseas Operations Training
• Introduction to AMTC Online Maintenance Training
• Introduction to AMTC Overseas Maintenance Training
• TRAINING SERVICE AGREEMENT
• Introduction to ANTMINER Maintenance Training Center (Maintenance Training Guide)