Warranty & Repair

Warranty information

• End of Service（EOS）Antminer Models
• International DOA (Dead on arrival) process
• Checking warranty
• Warranty is void when hash board damaged beyond repair
• Warranty statement for your repair packages
• How to retrieve my miner's SN from an order

Create return online

• Know the differences between "Apply for Repair" and "Apply for Parts"
• How to create a “Apply for Parts” ticket
• How to create or edit a "Apply for Repair" ticket
• D3, L3+ and T9+ different hash board version comparsion

Pack and ship my repair items

• Packaging Recommendations for Returning Antminers for Repair
• IMPORTANT! USA-CA Repair center address updates
• IMPORTANT! Repair center Russia-Irkutsk to cease operations
• S9 Hydro HEX, the Radiator pump and the Radiator fan
• How to pack the hash board properly
• Global Repair Site Delivery Addresses

Status of my repair ticket

• How to check status of repair ticket
• Why is the status of the repair ticket still uncollected?

Payment for repair ticket

• How much does a repair cost?
• How to pay for a repair order and upload the transfer proof
• How do I get a receipt for my repair order?

Receiving my replacement

• What shipping companies will be used for my repair packages?
• How to track my packages
• My replacement product is not the original I sent in

Antminer After-Sales Service

• Process Guidance for the After-sales Advance Replacement Service (the “ASAR Service”)
• After-sales Advance Replacement Service Terms
• Antminer Solution Support Visit
• New Antminers Set-up Support Visit 

Antminer Maintenance Training Center

• Introduction to the On-site Operation and Maintenance Training
• Training Insurance
• Introduction to Antminer Maintenance Training Center (Online Maintenance Training Guide)
• Introduction to Antminer Maintenance Training Center Overseas Branch
• TRAINING SERVICE AGREEMENT
• Introduction to Antminer Maintenance Training Center (Maintenance Training Guide)