Warranty & Repair

Warranty Information

• DOA Process
• After-sales extended warranty service
• End of Service（EOS）/ Out of Service Product Types
• Product Warranty
• Scrapped machines will not be repaired
• Warranty Statement for your Repair Packages

See all 7 articles

Repair Ticket & Price

• How much does a repair cost?
• How to create or edit a "Apply for Repair" ticket
• How to distinguish S19k Pro hashboard types and the repair related precautions
• ANTMINER After-Sales Shipping Policy
• How to check status of repair ticket?
• How to pay for a repair order and upload the transfer proof?

Repair Center

• How to apply to be an official Repair Center
• Overseas Repair Centers Delivery Addresses(Official)
• Repair Center Delivery Addresses in China(Official)
• Global Repair Center Delivery Addresses(Official)
• Requirements for being an official repair center of BITMAIN

ANTMINER After-Sales Service

• The Definition of Combined Machine Repair
• On-site Repair Service Power of Attorney
• ANTMINER After-Sale On-Site Repair Service
• Process Guidance for the After-sales Advance Replacement Service (the “ASAR Service”)
• After-sales Advance Replacement Service Terms
• ANTMINER Solution Support Visit

See all 9 articles

Packing & Shipping

• Packaging Recommendations for Returning ANTMINERs for Repair
• How to pack the hashboard properly