1. BITMAIN Support
  2. Warranty & Repair

  • Warranty Information
  • Repair Ticket & Price
  • Repair Center
  • ANTMINER After-Sales Service
  • Packing & Shipping

Warranty & Repair

Warranty Information

  • DOA Process
  • After-sales extended warranty service
  • End of Service(EOS)/ Out of Service Product Types
  • Product Warranty
  • Scrapped machines will not be repaired
  • Warranty Statement for your Repair Packages
See all 7 articles

Repair Ticket & Price

  • How much does a repair cost?
  • How to create or edit a "Apply for Repair" ticket
  • How to distinguish S19k Pro hashboard types and the repair related precautions
  • ANTMINER After-Sales Shipping Policy
  • How to check status of repair ticket?
  • How to pay for a repair order and upload the transfer proof?

Repair Center

  • How to apply to be an official Repair Center
  • Overseas Repair Centers Delivery Addresses(Official)
  • Repair Center Delivery Addresses in China(Official)
  • Global Repair Center Delivery Addresses(Official)
  • Requirements for being an official repair center of BITMAIN

ANTMINER After-Sales Service

  • The Definition of Combined Machine Repair
  • On-site Repair Service Power of Attorney
  • ANTMINER After-Sale On-Site Repair Service
  • Process Guidance for the After-sales Advance Replacement Service (the “ASAR Service”)
  • After-sales Advance Replacement Service Terms
  • ANTMINER Solution Support Visit
See all 9 articles

Packing & Shipping

  • Packaging Recommendations for Returning ANTMINERs for Repair
  • How to pack the hashboard properly