There is a charge for repairs for defective items that are out of warranty , and the fee (also known as a repair order) will be quoted to you via email.
>How do I pay for a repair order and upload proof of transfer?
For items out of warranty
Free repair if your defective item is still under warranty. However, if your item is out of warranty, the repair costs are as follows:
>Know more about your warranty coverage here >
| Defective parts | Cost per unit（USD） |
| Hashboard - S19 series | 200 |
|
Hashboard - S21 series (air cooling & water cooling) |
200 |
| Hashboard - T21 series | 200 |
| L7 | 162 |
| K7/KA3/D9/D7/HS3 | 128 |
| KS5/E9/Z15 series | 110 |
| PSU (air cooling) |
150 |
| PSU (water cooling) |
150 |
| Control board | *Price quotes by different models of new control boards shown on the official website. |
| Return without defects | 60 |
| Improper packaging of the whole machine | 3.5 |
- Defective parts returned on its own will be charged by the retail price.
- In the case of out-of-warranty, you can enjoy a 15-day warranty after paying.
- If your out-of-warranty product is found out with no defect symptom and does not require repair during the inspection, an inspection fee of USD 60 per unit will be charged.
- Fans: According to the official website's fan price.
- Water cooling plate & Manifold (water distributor): If the machine is still under warranty and only the water cooling plate or manifold is scrapped due to customer responsibility, charges will apply according to the official website's price, and the whole machine will not lose its warranty.
- Parts purchase link: https://shop.bitmain.com/en/product/parts
- For other series, please contact customer service staff for consultation.
For Hybrid Hash Boards
Mixing hashboards from different miners and combining them into a single unit for rework will void the warranty.
Do not do this as we will charge you extra to automatically adjust the hash board again.
For unpackaged items
- PSU built-in miner: $3.5/unit
- Non-PSU miners: $2/unit
*If you do not pay the relevant fees within 35 days after we provide the quotation notice, we will charge you an additional custody fee of USD[1.5]/piece/day and USD[0.75]/piece for mining machinery products from the 36th day onwards/ Days for other products. If you do not pay the relevant fees within 95 days after you provide the notice of quotation, you will be deemed to have given up the ownership of the product, and we have the right to dispose of, transfer and discard the product by yourself, and you will still be responsible for the alimony and custody fees payable.
If you have any questions, please feel free to contact BITMAIN Customer Support.
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