For S19K Pro repair, if you choose to return single hashboard for repair, please confirm the hashboard type first to avoid the situation that it cannot be repaired when it is sent to the repair center;
If you send a non-aluminum hashboard (as shown in P2), we do not repair the hashboard alone. Please make sure you send the whole miner.
Product Type | Description | Picture | Precautions for repair |
S19k Pro Aluminum hashboard | The surface of the hashboard is composed of 5 heat sinks. The aluminum heat sinks on the surface of hashboard are reinforced with screws on both sides of the computing chip (2 pieces on the front of the chip and 3 pieces on the back of the chip) |
(P1) |
You can send whole miner or hashboard alone. |
S19k Pro non-aluminum hashboard | The surface of the hashboard is composed of 154 heat sinks, which are soldered directly above and behind the 77 chips on the hashboard. |
(P2) |
Note: Single hashboard can not be repaired. Please make sure you send the whole miner. |
If you choose to return an op-board for repair separately, please know<Precautions and risks of sending hashboard only for repair>
If you have any questions, please feel free to contact BITMAIN Customer Support.
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