After-sales extended warranty service

1. Extended Warranty Service

Extended warranty service refers to BITMAIN user can purchase an additional service to extend the warranty period of the machine. Once the machine's original manufacturer's warranty period expires, the user can continue to enjoy warranty services. During the extended warranty period, if the machine requires repair and complies with After-sale Service Terms and Conditions, BITMAIN will repair or replace it for free.

2. Extended Warranty Service for Miner

The extended warranty service supports the following models:

Note：1、Current warranty period must be more than 30 days

            2、Total warranty period does not exceed two years from the date of shipment at the time of sale.

3. How to Purchase Extended Warranty Service

The extended warranty service is only applicable for S21 and T21 models that are still under warranty. When purchasing a model with applicable extended warranty service, you need to contact sales manager to purchase extended warranty service. The payment requirement is 100% full payment. After double-signing the contract and making the payment, the warranty period of the machine will be extended within 7 days.  After extending operation is done, you can check the warranty period at: https://service.bitmain.com.cn/support/warranty

4. Advantages of extended warranty service

• Global Warranty: Any BITMAIN authorized repair center in the world can provide professional repair services;
• Convenient service: Support ship to repair center, Advance Replacement Service and On-Site Repair Service.
• Original parts: 100% original parts for key chips, with guaranteed quality;
• Reassurance Commitment: "zero" maintenance fee;
• Green channel: Guaranteed Maintenance Timeliness.

Should you have any inquiries, feel free to contact us for assistance.

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