ANTMINER Solution Support Visit

I. Application Requirements

1. The total number of machines on the customer's site is more than 500 with an abnormal rate of more than 10%, and our technical specialist cannot solve it remotely;

2. The total number of customers' on-site machines is required to be more than 200 with an abnormal rate of more than 70%, and our technical specialist cannot solve it remotely;

3. The client is required to provide assistance to Bitmain service staff to locate the problem.

II. Service Description

1. Research on the cause of the batch abnormality onsite;

2. Provide on-site fault machine solutions;

3. Provide long-term improvement measures;

4. Train how to maintain ANTMINER's daily operation and troubleshoot common problems.

III. How to submit the application?

1. Entry>> https://service.bitmain.com/support

Click "Technical Support" and then choose "After-sales Service Application".

2. Check the application status

We will contact you shortly after approval. 

If you have any questions, please feel free to contact BITMAIN Customer Support.

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