First of all, ensure that your phone number is correct or updated in your BITMAIN account to receive the verification code.
- Make sure your telecom carrier is not blocking BITMAIN's SMS. Similar to email, some telecom carriers do have filter systems that can block text messages.
If you still haven't received our SMS despite it's a valid phone number without SMS blocker, check this list of possible causes of this problem and some suggestions:
1. Our SMS service was temporarily unavailable while you were requesting a verification code.
Contact us immediately. We will highlight this issue with the SMS carrier to get the service up and you will be receiving SMS from us in no time.
2. For unknown reasons, if your phone number still cannot receive our SMS no matter what has been done, we recommend you to update your account to another trusted phone number to receive our SMS.
3. If you are having trouble accessing your BITMAIN account due to the SMS failure, our account security specialists can disable the old 2FA settings and reset it so that you can use it again.
If you have any questions, please feel free to contact BITMAIN Customer Support.
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Comments
52 comments
Ok i need to create a rma ticket and right now im pissed.. send the information to reset the 2fa and then instead of going straight to create the ticket they want to enable again... I had my s9 waiting to be send but without the rma.
I can't sign up and make a purchase. Please help. Not getting SMS. Tried 2 different numbers
Dear Sir/Madam,
I am unable to withdraw my funds. SMS is not reaching my cell. Please advise.
Also I am getting this information mistake: "Visit to often. please try again later"
please help
can u disable 2fa verification sms in my account
it more problem to use
last night i can use but now i can't recive sms again..!!
Cant sign in. not recieving SMS. Got an error for too many log in attampts. please make it happen.
Trying to log in and SMS is not coming to the phone. Can't log in can you please reset sms? Request #241236 Thanks!
Everything is OK now, thank you
Trying to log in and SMS is not coming to the phone again. Request #291825
i can't recive sms again.
plzzzz fix it
That's OK now
I am also not receiving the SMS again
Hi!
I can't login your antpool site because I can't receive any sms code.
Yesterday. I received sms code. but today, It can;t message. Please, help me
I can't active my acount because i dont recive sms.pls help
I am not receiving the SMS code either... has anyone got a response from support?
Sometimes I do not receive your sms for loging, please fix it.
I've been locked out of my account for several days because no SMS is being sent to my phone. I emailed support several days ago, they seem to be on vacation for chinese new year I hope they come back soon.
Trying to log in and SMS is not coming to the phone again. Request #483364
cant get sms for verify
Hi, we had a temporary issue with the SMS system and hope to have it resolved soon. Please try again in a couple of days. We apologize for the inconvenience.
Hi.
I have been using Antpiol for more than six months. Two days ago I stopped receiving sms code on my phone. Solve the question, please.
The SMS issue has been resolved.
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