First of all, ensure that your phone number is correct or updated in your BITMAIN account to receive the verification code.
- Make sure your telecom carrier is not blocking BITMAIN's SMS. Similar to email, some telecom carriers do have filter systems that can block text messages.
If you still haven't received our SMS despite it's a valid phone number without SMS blocker, check this list of possible causes of this problem and some suggestions:
1. Our SMS service was temporarily unavailable while you were requesting a verification code.
Contact us immediately. We will highlight this issue with the SMS carrier to get the service up and you will be receiving SMS from us in no time.
2. For unknown reasons, if your phone number still cannot receive our SMS no matter what has been done, we recommend you to update your account to another trusted phone number to receive our SMS.
3. If you are having trouble accessing your BITMAIN account due to the SMS failure, our account security specialists can disable the old 2FA settings and reset it so that you can use it again.
If you have any questions, please feel free to contact BITMAIN Customer Support.
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Comments
52 comments
No help at all, you cannot raise a support ticket until you have the sms verification to access your account
Trying to log in and SMS is not coming to the phone again. Request #483364
same issue here - I've entered the correct phone number - its the same one i use with other 2 factor authentication websites
same with me too... already wait more than 2days and keep on trying to register but failed to receive the sms code
system said sent successfully but i didn't receive it
Same problem
I'm not receiving an SMS code to register to make purchases.... I've entered the phone number dozens of times... everything was filled out correctly... no SMS code delivered
I've been locked out of my account for several days because no SMS is being sent to my phone. I emailed support several days ago, they seem to be on vacation for chinese new year I hope they come back soon.
I'm not receiving an SMS code about one week and I didn't get any response from support. My phone number is +995593351333. My email agirichi@gmail.com I hope you don't wind up your business What can I do?
I can't sign up and make a purchase. Please help. Not getting SMS. Tried 2 different numbers
can u disable 2fa verification sms in my account
it more problem to use
last night i can use but now i can't recive sms again..!!
Can't receive sms either I am starting to think I lost my investment got 300$ in this was going to put a lot more. Won't receive sms verification to 17055214925
Hi,
Please submit a support request and include the phone number. We will check the logs.
Regards,
Barbara
Please i still am facing this problem ! i can't receive the SMS , and i am 100% sure of the Number ! T_T
Hello Barbara,
"If that does not solve the issue then email us at support@bitmain.com with the phone number. Make the ticket type "Technical support or troubleshooting" to get the fastest reply."
I sent you an email with my phone number, because I didn't receive any SMS code. I'd appreciate your help
Trying to log in and SMS is not coming to the phone again. Request #291825
I am not receiving the SMS code either... has anyone got a response from support?
Hi.
I have been using Antpiol for more than six months. Two days ago I stopped receiving sms code on my phone. Solve the question, please.
i can't recive sms again.
plzzzz fix it
cant get sms for verify
Ok i need to create a rma ticket and right now im pissed.. send the information to reset the 2fa and then instead of going straight to create the ticket they want to enable again... I had my s9 waiting to be send but without the rma.
The SMS issue has been resolved.
I have replied to you from our support desk.
Regards,
Barbara
I am want signup but still not getting sms verification code, kindly help...
https://account.bitmain.com/sign_up
kindly check cell number: +91 7710031515
There was a temporary issue with SMS messages. This has been resolved and you should receive messages. If you don't receive an SMS message please submit a support ticket at support@bitmain.com.
Regards,
Barbara
Bitmain
Dear Sir/Madam,
I am unable to withdraw my funds. SMS is not reaching my cell. Please advise.
Also I am getting this information mistake: "Visit to often. please try again later"
please help
I was not able to received the 2Fa code send by you ,So I want to disable 2fa verification in my account!
Sometimes I do not receive your sms for loging, please fix it.
That's OK now
Dear Umajeet,
I am following up with the engineers. I replied also in the support ticket.
Regards,
Barbara
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