If you would like to receive support from customer service , you can contact us in the following ways:
For overseas customers, you can reach out to us by the following channels:
- Create a support ticket. Our support team will assist you as soon as possible during business hours(Beijing time 9:00-18:00 Mon-Sat):https://support.bitmain.com/hc/en-us/requests/new
- Call our hotline during business hours at +65-3138-9024 or chat with us by visiting https://shop.bitmain.com/?lang=en and clicking the Chat icon at the lower right corner
- Send an email to : customersupport@bitmain.com
For Chinese domestic customers, you can reach out to us by the following channels:
- Call our hotline during business hours at 010-86486455 or 010-86483855 (Beijing time 9:00-18:00 Mon-Sat)
- Chat with us by visiting https://service.bitmain.com.cn/support and clicking the Chat icon at the lower right corner
- Send an email to : support-kf@bitmain.com
For immediate troubleshooting, you can also consult our knowledge base for a solution.
We will respond as promptly as possible.
Thank you!
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