First of all, ensure that your phone number is correct or updated in your BITMAIN account to receive the verification code.
- Make sure your telecom carrier is not blocking BITMAIN's SMS. Similar to email, some telecom carriers do have filter systems that can block text messages.
If you still haven't received our SMS despite it's a valid phone number without SMS blocker, check this list of possible causes of this problem and some suggestions:
1. Our SMS service was temporarily unavailable while you were requesting a verification code.
Contact us immediately. We will highlight this issue with the SMS carrier to get the service up and you will be receiving SMS from us in no time.
2. For unknown reasons, if your phone number still cannot receive our SMS no matter what has been done, we recommend you to update your account to another trusted phone number to receive our SMS.
3. If you are having trouble accessing your BITMAIN account due to the SMS failure, our account security specialists can disable the old 2FA settings and reset it so that you can use it again.
If you have any questions, please feel free to contact BITMAIN Customer Support.
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Comments
52 comments
No help at all, you cannot raise a support ticket until you have the sms verification to access your account
I'm not receiving an SMS code to register to make purchases.... I've entered the phone number dozens of times... everything was filled out correctly... no SMS code delivered
same issue here - I've entered the correct phone number - its the same one i use with other 2 factor authentication websites
same with me too... already wait more than 2days and keep on trying to register but failed to receive the sms code
system said sent successfully but i didn't receive it
Same problem
I received the sms, but cannot verify code to register.
I am want signup but still not getting sms verification code, kindly help...
https://account.bitmain.com/sign_up
kindly check cell number: +91 7710031515
There was a temporary issue with SMS messages. This has been resolved and you should receive messages. If you don't receive an SMS message please submit a support ticket at support@bitmain.com.
Regards,
Barbara
Bitmain
I am still trying to signup but not resolve till now... sms verification code, kindly help...i want buying some product....
https://account.bitmain.com/sign_up
kindly check cell number: +91 7710031515
I have replied to you from our support desk.
Regards,
Barbara
Dear Sir,
You are right, to replied on that, but when problem should be resolve..
it has almost going, lot's of days...
Dear Umajeet,
I am following up with the engineers. I replied also in the support ticket.
Regards,
Barbara
same Issue me too... already wait more than many days and keep on trying to register but failed to receive the sms code
system said sent successfully but i didn't receive it.
Kindly Fix My Issue,
King Regards,
Mumtaz.
Hi. If you are not receiving SMS code please first confirm that you entered the phone number with only numbers. Don't use "-", ( ) or anything else like that.
If that does not solve the issue then email us at support@bitmain.com with the phone number. Make the ticket type "Technical support or troubleshooting" to get the fastest reply.
yes first time i got smsverification but this is second time cannot get it
Please i still am facing this problem ! i can't receive the SMS , and i am 100% sure of the Number ! T_T
Hi,
Please submit a support request and include the phone number. We will check the logs.
Regards,
Barbara
Please disable the 2FA of my HashNest.
Hi,
Please submit a support request. To disable 2FA we need a picture of your official ID and a picture of you holding the ID. This is needed to protect the security of your account.
Again, please send those through a Support request. Don't post anything personal here.
Best regards,
Barbara
I sent it, but no one answered me. I do not know how to contact support?
Hi,
We have the ticket. Our security specialist will be responding shortly.
Regards,
Barbara
Hello Barbara,
"If that does not solve the issue then email us at support@bitmain.com with the phone number. Make the ticket type "Technical support or troubleshooting" to get the fastest reply."
I sent you an email with my phone number, because I didn't receive any SMS code. I'd appreciate your help
Hello sir,
Hello sir,
Can't receive sms either I am starting to think I lost my investment got 300$ in this was going to put a lot more. Won't receive sms verification to 17055214925
I'm not receiving an SMS code about one week and I didn't get any response from support. My phone number is +995593351333. My email agirichi@gmail.com I hope you don't wind up your business What can I do?
Same problem here. I`ve rise ticket but no reply...
I was not able to received the 2Fa code send by you ,So I want to disable 2fa verification in my account!
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