
Barbara
- Total activity 27
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Activity overview
Latest activity by Barbara-
Barbara created an article,
Where and how to use IP Reporter
Watch the tutorial video here: https://youtu.be/a8BbDtsRVH0 IP Reporter is an application that helps you find the IP address of your new miner. To use IP Reporter you need a PC that is on the same...
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Barbara commented,
The SMS issue has been resolved.
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Barbara commented,
Hi, we had a temporary issue with the SMS system and hope to have it resolved soon. Please try again in a couple of days. We apologize for the inconvenience.
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Barbara created an article,
L3+ Hash rate is low or a hash board is faulty
Please try reloading the firmware: L3+: https://s3.cn-north-1.amazonaws.com.cn/shop-bitmain/download/Antminer-L3%2B-201708251737-384M.tar.gz Run the miner for 20 minutes after loading. Please ...
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Barbara created an article,
S9 series Antminers low hash rate
This applies to all S9, S9i and S9j miners. First, please try these three methods to reset your machine. Then reload the firmware from our support firmware page. Run the miner for 20 minutes after ...
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Barbara commented,
Hi Edward, we are sorry that the repaired board still did not work. We warranty our repairs for 45 days in addition to the original 180 day warranty. If we have not already replied to your ticket w...
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Barbara commented,
Hi, We have the ticket. Our security specialist will be responding shortly. Regards, Barbara
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Barbara commented,
Hi, Please submit a support request. To disable 2FA we need a picture of your official ID and a picture of you holding the ID. This is needed to protect the security of your account. Again, plea...
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Barbara commented,
Hi, Please submit a support request and include the phone number. We will check the logs. Regards, Barbara
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Barbara commented,
Hi Edward, I just sent you instructions to first try resetting the miner. That sometimes fixes the issue and avoids the need to ship the machine for repair.