Barbara

Total activity 27
Last activity November 13, 2018 11:02
Member since October 16, 2016 10:08

Following 0 users
Followed by 0 users
Votes 0
Subscriptions 7

Activity overview

Latest activity by Barbara

Barbara created an article, September 16, 2018 13:00
Where and how to use IP Reporter
1. Troubleshooting
2. Network/internet set up
Watch the tutorial video here: https://youtu.be/a8BbDtsRVH0 IP Reporter is an application that helps you find the IP address of your new miner. To use IP Reporter you need a PC that is on the same...
- Barbara
- June 18, 2019 06:07
- Updated
- 9 followers
- 0 comments
- 195 votes
Barbara commented, August 06, 2018 13:30
The SMS issue has been resolved.
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- Barbara
- August 06, 2018 13:30
- 0 votes
Barbara commented, August 05, 2018 14:07
Hi, we had a temporary issue with the SMS system and hope to have it resolved soon. Please try again in a couple of days. We apologize for the inconvenience.
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- Barbara
- August 05, 2018 14:07
- 0 votes
Barbara created an article, December 17, 2017 10:23
L3+ Hash rate is low or a hash board is faulty
1. Troubleshooting
2. Hash board
Please try reloading the firmware: L3+: https://s3.cn-north-1.amazonaws.com.cn/shop-bitmain/download/Antminer-L3%2B-201708251737-384M.tar.gz Run the miner for 20 minutes after loading. Please ...
- Barbara
- November 09, 2018 07:41
- Updated
- 3 followers
- 1 comment
- 5 votes
Barbara created an article, December 17, 2017 07:20
S9 series Antminers low hash rate
1. Troubleshooting
2. Hash board
This applies to all S9, S9i and S9j miners. First, please try these three methods to reset your machine. Then reload the firmware from our support firmware page. Run the miner for 20 minutes after ...
- Barbara
- November 09, 2018 07:42
- Updated
- 3 followers
- 0 comments
- -10 votes
Barbara commented, August 29, 2017 06:43
Hi Edward, we are sorry that the repaired board still did not work. We warranty our repairs for 45 days in addition to the original 180 day warranty. If we have not already replied to your ticket w...
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- Barbara
- August 29, 2017 06:43
- 0 votes
Barbara commented, August 17, 2017 06:06
Hi, We have the ticket. Our security specialist will be responding shortly. Regards, Barbara
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- Barbara
- August 17, 2017 06:06
- 0 votes
Barbara commented, August 17, 2017 05:21
Hi, Please submit a support request. To disable 2FA we need a picture of your official ID and a picture of you holding the ID. This is needed to protect the security of your account. Again, plea...
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- Barbara
- August 17, 2017 05:21
- 0 votes
Barbara commented, August 16, 2017 14:34
Hi, Please submit a support request and include the phone number. We will check the logs. Regards, Barbara
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- Barbara
- August 16, 2017 14:34
- 0 votes
Barbara commented, July 30, 2017 15:38
Hi Edward, I just sent you instructions to first try resetting the miner. That sometimes fixes the issue and avoids the need to ship the machine for repair.
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- Barbara
- July 30, 2017 15:38
- 1 vote