Andy NIU

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Activity overview

Latest activity by Andy NIU
  • Andy NIU commented,

    We will reply in ticket and please kindly check.

  • Andy NIU created an article,

    How to set up a new R1

    The R1 is generally very simple to set up, if you purchased from our web site. Here is the link to the User manual: https://shop.bitmain.com/support.htm?pid=00720160429065203543qT0MCK8h066B To set ...

  • Andy NIU created an article,

    How to reset miner to factory settings

    Tutorial Video Link: https://youtu.be/x6Yw-J0MTuE This applies to all Antminers. There are three ways to reset to factory settings:  1. Restore via "Reset" button This method can be applied with...

  • Andy NIU created an article,

    How to check status of repair ticket

    You may check the progress of your returned package with your tracking number on this website http://www.17track.net/en There could be a delay of a few days for customs clearance on after your pack...

  • Andy NIU created an article,

    My 2FA needs to be turned off or is not working

    If you had misplaced your phone, changed your phone number or changed your Google/SMS authentication and lost your access to Bitmain account including Antpool, our account security specialists can ...

  • Andy NIU created an article,

    Why is the status of the repair ticket still uncollected?

    Once the package was delivered to Hong Kong, it takes about 5 working days for us to unpack and test the miner, after which your ticket status . If the status is still uncollected after 5 working d...

  • Andy NIU created an article,

    Test hash board one by one

    1. Make sure the PSU (the light can be found), control board(the miner status can be found) and two fan work well. 2. Make sure the tested hash board is connected with the control board and PSU whi...

  • Andy NIU created an article,

    What HS codes should I use?

    The Harmonized Commodity Description and Coding System, also known as the Harmonized System (HS) of tariff nomenclature, is an internationally standardized system of names and numbers to classify t...

  • Andy NIU created an article,

    Checking warranty

    A 180-day warranty is provided to our Antminers and a 365-day warranty is provided to our PSUs commencing on the date of item dispatch.  To avail of a repair during warranty, you must create a repa...

  • Andy NIU created an article,

    How to set a static IP address

    This applies to all Antminers. Follow the steps to get your static IP address set: 1. After logging in to your miner's User Interface, click the “Network” tab and choose “Static” from the "Protoc...