Repair costs incurred for your defective items that out of warranty or scrapped are chargeable and the costs (also known as a repair order) will be quoted to you via email.
You may choose to pay for your repair orders in BCH(ABC), BTC, LTC, USD wire transfer or Paypal.
For out of warranty items
If your defective items are still within warranty, repair charge is free. However, if your items are out of warranty, the repair charges are as follows:
|Defective parts found in a complete returned miner||
Cost in USD
|Control board(complete unit)||15|
|Fan for Antminers||7|
|Other APW series||15|
Defective parts returned on its own will be charged by the retail price.
- Check the retail price here；https://shop.bitmain.com/product/parts
For scrapped items
If your miners are scrapped, warranty is void. Read more below:
Therefore, if your defective item was returned to our repair sites and found to be in scrapped condition, we would offer the following options:
1. Dispose of it or,
2. Return a similar scrapped item at your cost or,
3. Quote a replacement unit. The quotation will be based on the retail price of the Antminers.
For mixed hash boards
For S & T series miners, mixing the hash boards from different miners and putting them into a whole unit to return for repair will void the warranty.
Refrain from doing so as we will charge you extra to auto-tune the hash boards again.
For unpackaged items
- PSU Built-in Miner: 5 USD/unit
- Non-PSU Miner: 3 USD/unit
*If you fail to pay relevant fees within 35 days after we provide quotation notice, we will charge you an additional custody fee from 36th day based on RMB  /pc / day for mining machinery products and RMB  /pc / day for other products. If you fail to pay relevant fees within 95 days after providing quotation notice, you will be deemed to have renounced the ownership of the product, and we have the right to dispose of, transfer and discard the product on our own and you shall still bear the fees for maintenance and custody payable.
If you are still unsure of your repair costs, contact us for further assistance.
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