There is a charge for repairs for defective items that are out of warranty or scrapped, and the fee (also known as a repair order) will be quoted to you via email.
We currently only accept USD transfer payments.
For items out of warranty
Free repair if your defective item is still under warranty. However, if your item is out of warranty, the repair costs are as follows:
|Defective parts||Part details||Cost per Unit(USD)|
|Hash Board||Hash board 19 series||200|
|Hash board 17 series||170|
|Control Board||Control board(complete unit)||90|
|Hash Board Constant Temp Test Fixture||/||90|
- Defective parts returned on its own will be charged by the retail price.
For Hybrid Hash Boards
Mixing hashboards from different miners and combining them into a single unit for rework will void the warranty.
Do not do this as we will charge you extra to automatically adjust the hash board again.
For unpackaged items
- PSU built-in miner: $3.5/unit
- Non-PSU miners: $2/unit
*If you do not pay the relevant fees within 35 days after we provide the quotation notice, we will charge you an additional custody fee of USD[1.5]/piece/day and USD[0.75]/piece for mining machinery products from the 36th day onwards/ Days for other products. If you do not pay the relevant fees within 95 days after you provide the notice of quotation, you will be deemed to have given up the ownership of the product, and we have the right to dispose of, transfer and discard the product by yourself, and you will still be responsible for the alimony and custody fees payable.
If you have any questions, please feel free to contact BITMAIN Customer Support.
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