Hashrate showing ZERO

Issue Description:

• RT(real time) hashrate is zero and Avg.(average) hashrate is low.
• Both RT and Avg. hashrate are zero.
• Miner status shows no data

Possible Causes and Troubleshooting Steps

1. ASIC chips or hashboards are not working as expected.

a. Check if data cables are plugged tightly

b. Upgrade the latest firmware

2. Network or Mining Pool Issue

a. Check whether the worker name and pool address is correct.

b. Ensure the network is operating without problems.

• Miner Cannot Connect to the Mining Pool

3. Fan Issue

Check the kernel log and if you see "Fatal Error: some Fan lost or Fan speed low!":

• Troubleshooting for fans problems

Check the fan cables carefully or replace with a working fan to test. 

4. Abnormal Temperature

Know the normal operating temperature rage for your miner: 

• Miner normal operating temperature range

The miner's hashrate would show ZERO if the temperature exceeds the limit: 

• High temperature alert and protection\

5. PSU Issue

The ASIC status usually shows all X and the temperature display abnormally (E.g. all 15)

Replace with a good known PSU to test. 

6. If all the above steps can't solve the problem, return the miner to us for repair. 

Should you have any inquiries, feel free to contact us for assistance.

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