Key Words: Miner failure, Overseas Authorized Repair Centers, Repair Centres, Repair sites, Address, Contact information.
VERY IMPORTANT: Creating a correct repair ticket for your return package is a must.
Overseas Authorized Repair Centers
- CN-HN（All Overseas Packages)
- USA-GV (Only American Packages)
- USA-DE (Only American Packages)
- USA-TX3（Only American Packages)
- USA-CHI（Only USA, Canada, Mexico Packages)
- USA-NC（Only USA, Canada, Panama Packages)
- USA-ND (Only American Packages)
- USA-OKC2 (Only American Packages）
- USA-TNSE2 (Only USA, Canada Packages)
- USA-TX4（Only American Packages)
- CA-VAN（Only USA, Canada Packages)
- KAZ-Alma (All Overseas Packages, whole units only)
- KAZ-AST （Only Onsite Repair）
- PY-ASU （Only Paraguay, Colombia, Venezuela, Guyana, Suriname, Ecuador, Peru, Brazil, Bolivia, Chile, Argentina, Uruguay Packages）
- UAE-DXB（Only Middle East, Europe, Africa Packages）
- ETH-DBST （Only ETH Packages）
- ETH-ADAB(Only Ethiopian Packages）
- NL-AMS (Only Europe Packages)
Overseas Repair Center Delivery Addresses(Authorized）
CN-HN Delivery Address（can not repair the power supply alone） | |
▷Recipient's Name:Mary
▷Company's Name:Hainan Haoshengxin （Hong Kong) Technology Service Co., Ltd.
▷Address:RM16, 6/F, Block A, Po Lung Centre, 11 Wang Chiu Road, Kowloon Bay, Kowloon, Hong Kong
▷Tel: +86 18976138832（only for delivery,not customer service）
13640995460（Maintenance technique）
0086-0898 67686189 / 0086-0898 67686593
▷Mail: anquanxiong@hnhaochengxin.cn
▷Working Hours: M-F: 8:30-17:30（local time）
*NOTE:
1. Customers have to note down the exact miner type ，quantity and repair ticket ID on the shipping invoice, so that we can collect your packages from customs soomthly. 2. This repair site only accepts repair packages from countries and regions other than China. 3. When using pallet packaging, please ensure that the size of the pallet is 1.2m*1m, and the height of the pallet with the mining machine is not higher than 1.8m. 4. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. Please check and choose DDP shipping term. |
USA-GV Delivery Address | |
▷Recipient's Name: BO CUI
▷Company's Name: GREAT VOYAGE INC
▷Address: 12 Simon St, Unit 5, Nashua, NH 03060. US
▷Tel: 3395327094（only for delivery,not customer service）
▷Working Hours: M-F: 9:30-17:30（local time）
*NOTE:
1. This address only accepts packages from the United States. Otherwise it will be returned. 2. Product return charges, including any/all customs clearance charges, shall be borne by you. If the product is returned uninsured, you assume all risks associated with shipping. |
USA-DE Delivery Address | |
▷Recipient's Name: Hongmu Pan
▷Company's Name: Cryptominer Service Inc.（BITMAIN Service Center）
▷Address: 100 Lake Dr Ste101，Newark De 19702-3340
▷Tel: 302 384 2327（only for delivery,not customer service）
▷Working Hours: M-F: 9:30-18:00（local time）
▷logistics: Fedex & Ups
*NOTE:
1. This address only accepts packages from the United States. Otherwise it will be returned. 2. Product return charges, including any/all customs clearance charges, shall be borne by you. If the product is returned uninsured, you assume all risks associated with shipping. |
USA-TX3 Delivery Address | |
▷Recipient's Name: Sunny Sun
▷Company's Name: Cpbase Inc.
▷Address: 2261 Morgan Pkwy Ste 180, Farmers Branch, TX 75234
▷Tel: +1（682）321-2123（only for delivery, not customer service）
▷Working Hours: Mon - Sat : 9:00-18:00(local time)
▷Logistics: DHL、FedEx、UPS
▷Mail：cpbase.dallas@gmail.com
*NOTE:
1. This site can only accept shipments from USA. Shipments from outside the USA will be returned to the sender. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. Please check and choose DDP shipping term. 3. Please use UPS, Fedex, DHL to deliver your packages. |
USA-CHI Delivery Address | |
▷Recipient's Name: Jinding Huang
▷Company's Name: MinerWerk Inc
▷Address: 253 William Street, Bensenville, IL, 60106
▷Tel: +1 (346) 795-3011
▷Working Hours:9AM-5PM
▷logistics: UPS,DHL,Fedex,CDEK
*NOTE:
1. This site can only accept shipments from USA, Canada, Mexico, Shipments from outside the USA, Canada, Mexico, Panama will be returned to the sender. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. Please check and choose DDP shipping term. 3. Please use UPS, Fedex, DHL to deliver your packages. |
USA-NC Delivery Address | |
▷Recipient's Name: Kevin Kennedy
▷Company's Name: Penn Advanced Electronic Solutions Inc
▷Address: 990 3rd Ave SE, Hickory, NC 28602
▷Tel: (865) 888-PAES (7237)
▷Working Hours: Mon - Sat 9:00-21:00（EST）
▷logistics: Fedex, UPS, DHL and Freight ▷E-mail: support@pennadvanced.com
▷Website: www.pennadvanced.com
*NOTE:
1. This site can only accept shipments from USA, Canada, Panama. Shipments from outside the USA, Canada, Mexico, Panama will be returned to the sender. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. Please check and choose DDP shipping term. 3. Please use UPS, Fedex, DHL to deliver your packages. |
USA-ND Delivery Address | |
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▷Recipient's Name：Zach Yue
▷Company's Name: Digital Nest Inc
▷Address: 2000 Lovett Ave, Bismarck, ND 58504 ▷Tel:+1 626-787-3666
▷Email: digitalnest3961@gmail.com
▷Working Hours: Mon-Sat 9am-18pm(local time)
▷logistics：Fedex/UPS/USPS *NOTE:
1. This site can only accept shipments from USA. Shipments from outside the USA will be returned to the sender. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. Please check and choose DDP shipping term. |
USA-OKC2 Delivery Address | |
|
▷Recipient's Name：Monica Qin
▷Company's Name: Bitfix LLC
▷Address: 1604 NW 5th St, Oklahoma City, OK 73106 ▷Tel:+1 6269262998 / 5736128080
（This number is only available for logistics, not for service）
▷Email: yibin.zhou@bitfix.cc
▷Working Hours: Mon-Sat 9am-17pm(local time)
▷logistics：Fedex/UPS *NOTE:
1. This site can only accept shipments from USA. Shipments from outside the USA will be returned to the sender. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. Please check and choose DDP shipping term. |
USA-TNSE2 Delivery Address |
|
▷Recipient's Name：LEON
▷Company's Name: BEST HORIZON CONSTRUCTION LLC
▷Address: 735 INDUSTRIAL RD, PARIS, TN 38242 ▷Tel:+1 217-305-9746
（This number is only available for logistics, not for service）
▷Email: besthorizonleslie@gmail.com
▷Working Hours: Mon-Sat 9am-18pm(local time)
▷logistics：Fedex/UPS/USPS *NOTE:
1. This site can only accept shipments from USA and Canada. Shipments from outside the USA and Canada will be returned to the sender. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. Please check and choose DDP shipping term. |
USA-TX4 Delivery Address |
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▷Recipient's Name：Jack
▷Company's Name: MINER LAB INC
▷Address: 12717 Eastgate Dr STE 1, Mesquite, TX 75181
▷Tel:+1 9295508313
（This number is only available for logistics, not for service）
▷Email: customer@minerlab.info
▷Working Hours: Mon-Sat 9am-18pm(local time)
▷logistics：Fedex/UPS/DHL *NOTE:
1. This site can only accept shipments from USA. Shipments from outside the USA will be returned to the sender. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. Please check and choose DDP shipping term. 3. Please use UPS, Fedex, DHL to deliver your packages. |
CA-VAN Delivery Address | |
▷Recipient's Name: XUEFENG HUANG
▷Company's Name: YIMENG ELECTRONICS CO., LTD.
▷Address: 11980 Hammersmith way Unit 2125,Richmond, BC V7A 0A4,Canada
▷Tel: +1 236-515-5076
▷Working Hours: Monday - Friday 9AM-6PM
▷logistics: UPS,DHL,Fedex,CDEK
*NOTE:
1. This site can only accept shipments from USA, Canada. Shipments from outside the USA, Canada, Mexico, Panama will be returned to the sender. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. Please check and choose DDP shipping term. 3. Please use UPS, Fedex, DHL to deliver your packages. |
KAZ-Alma Delivery Address | |
▷Recipient's Name: Mr. Li
▷Company's Name: Bit Staff Technology Co., ltd（BITMAIN Service Center）
▷Address: Kommunalnaya street, 3B Raimbek avenue, 169/1 k1, Almaty, 040050
▷Tel: +77076688218 （only for delivery, not customer service）
▷Working Hours: M-F: 9:30-18:00(local time)
▷logistics: CDEK & Alem Tat
*NOTE:
1. This repair site only accepts whole units from countries and regions other than China, but parts like PSU and hashboards are not accepted. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. |
KAZ-AST Delivery Address （ONLY ONSITE REPAIR） |
▷Recipient's Name: SUNNATOV JANADYL
▷Company's Name: Hong Kong Fuster Technology Co., Limited
▷Address: Republic of Kazakhstan, Astana city, Astana-Karaganda Highway, 91/2
▷Tel:13855281875/ +7 701 768 8257
▷Email: 1600636@qq.com/13161359993@163.com
▷Working Hours: M-F: 9:30-18:00(local time)
▷logistics: DHL、UPS、EMS
*NOTE:
1. This repair site only provides onsite repair service. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. |
PY-ASU Delivery Address | |
▷Recipient's Name:Michael
▷Company's Name: Enmos S.A
▷Address: Acahay 360 Casi Campo Esperanza, Asunción
▷Tel: +595 994 969835 (Add this number to whatsapp for technical issues and repair issues)
▷Email: enmos2024@gmail.com
▷Working Hours: M-Sat.: 8:30-17:30(local time)
▷logistics: DHL
*NOTE:
1. This site can only accept shipments from South America. Shipments from outside the South America will be returned to the sender. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. |
UAE-DXB Delivery Address | |
▷Recipient's Name: Chris Lee
▷Company's Name:Expert Miners Electronics Trading LLC
▷Address: House No: 06, Al Wadi Al Ain 1, Al noud, Abu Dhabi, Al Ain
▷Tel: +971 501562488
▷Email:muammar198801@gmail.com
▷Working Hours: 09:00-20:00(local time)
▷logistics: UPS,DHL,Fedex,CDEK
*NOTE:
1. This site can only accept shipments from Middle East, Europe and Africa. Shipments from other regions will be returned to the sender. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. |
ETH-DBST Delivery Address | |
▷Recipient's Name: GUOXIN ZHOU
▷Address: powerstion St.Arsema,Orthodox church PWWG+PWR,Bishoftu,Ethiopia
▷Tel: +251 989039999（Mandarin service）
+251 989109999（English service）
▷Working Hours: M-F: 9:00-18:00
▷logistics：DHL,FedEx
*NOTE:
1. This address only accepts packages from ETH. Otherwise it will be returned. 2. Product return charges, including any/all customs clearance charges, shall be borne by you. If the product is returned uninsured, you assume all risks associated with shipping. |
ETH-ADAB Delivery Address |
|
▷Recipient's Name: HUANG Fugui *NOTE:
1. This address only accepts packages from Ethiopia. Otherwise it will be returned. 2. Product return charges, including any/all customs clearance charges, shall be borne by you. If the product is returned uninsured, you assume all risks associated with shipping. |
NL-AMS Delivery Address |
|
▷Recipient's Name: Stan Zhang ▷E-mail: ants@europaconnection.nl *NOTE:
1. This address only accepts packages from Europe. Otherwise it will be returned. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. |
>Please read the instructions carefully:
If you have any questions, please feel free to contact BITMAIN Customer Support.
Comments
2 comments
hi,,
i have S7 2pc hash borad_45_v1.3 .. wanna send to repair
Здравствуйте я заказывал у вас 2 майнера S7 , одна плата не рабочая я связывался по почте выяснили что действительно не работает одна плата путем отключения их от блока питания всё подтвердилось ,вот номер моего заказа на bitmain ( 0012016072500046) . Завтра вам вышлю тракинг номер моей посылки . Hello I ordered 2 miner S7 , one Board not working I was contacted by email have found that really does not work one Board by disconnecting them from the power of all confirmed ,here's my order for bitmain ( 0012016072500046) . Tomorrow will send you the tracking number of my package .
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