Key Words: Miner failure, Overseas Official Repair Centers, Repair Centres, Repair sites, Address, Contact information.
VERY IMPORTANT: Creating a correct repair ticket for your return package is a must.
Overseas Official Repair Centers
- CN-HN（All Overseas Packages)
- USA-GV (Only American Packages)
- USA-DE (Only American Packages)
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USA-TX2（Only American Packages)
- USA-CHI（Only USA, Canada, Mexico Packages)
- USA-NC（Only USA, Canada, Mexico, Paanama Packages)
- USA-AR （Only American Packages）
- USA-TNSE （Only American Packages）
- UAS-ATL（Only American Packages)
- CA-VAN（Only USA, Canada Packages)
- KAZ-Alma (All Overseas Packages)
- PY-ASU （Only Paraguay, Colombia, Venezuela, Guyana, Suriname, Ecuador, Peru, Brazil, Bolivia, Chile, Argentina, Uruguay Packages）
- UAE-DXB（Only Middle East, Europe, Africa Packages）
- IDN-JKT（Only Indonesia Packages)
- LAO-VTE（All Overseas Packages）
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ETH-DBST （Only ETH Packages）
- ETH-ADAB(Only Ethiopian Packages）
- Other Areas（Technical Support）
Overseas Repair Center Delivery Addresses(Official)
CN-HN Delivery Address（can not repair the power supply alone） |
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▷Recipient's Name:Menglan Cheng
▷Company's Name:Hainan Haoshengxin （Hong Kong) Technology Service Co., Ltd.
▷Address:RM16, 6/F, Block A, Po Lung Centre, 11 Wang Chiu Road, Kowloon Bay, Kowloon, Hong Kong
▷Tel: +86 18976138832（only for delivery,not customer service）
13640995460（Maintenance technique）
0086-0898 67686189 / 0086-0898 67686593
▷Mail: anquanxiong@hnhaochengxin.cn
▷Working Hours: M-F: 8:00-17:00（local time）
*NOTE:
1. Customers have to note down the exact miner type ，quantity and repair ticket ID on the shipping invoice, so that we can collect your packages from customs soomthly. 2. This repair site only accepts repair packages from countries and regions other than China. 3. When using pallet packaging, please ensure that the size of the pallet is 1.2m*1m, and the height of the pallet with the mining machine is not higher than 1.8m. 4. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. Please check and choose DDP shipping term. |
USA-GV Delivery Address |
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▷Recipient's Name: BO CUI
▷Company's Name: GREAT VOYAGE INC
▷Address: 12 Simon St, Unit 5, Nashua, NH 03060. US
▷Tel: 3395327094（only for delivery,not customer service）
▷Working Hours: M-F: 9:30-17:30（local time）
*NOTE:
1. This address only accepts packages from the United States. Otherwise it will be returned. 2. Product return charges, including any/all customs clearance charges, shall be borne by you. If the product is returned uninsured, you assume all risks associated with shipping. |
USA-DE Delivery Address |
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▷Recipient's Name: Hongmu Pan
▷Company's Name: Cryptominer Service Inc.（BITMAIN Service Center）
▷Address: 100 Lake Dr Ste101，Newark De 19702-3340
▷Tel: 302 384 2327（only for delivery,not customer service）
▷Working Hours: M-F: 9:30-18:00（local time）
▷logistics: Fedex & Ups
*NOTE:
1. This address only accepts packages from the United States. Otherwise it will be returned. 2. Product return charges, including any/all customs clearance charges, shall be borne by you. If the product is returned uninsured, you assume all risks associated with shipping. |
USA-TX2 Delivery Address（temporarily it's the only repair site which can repair Z15 and hydro miners） |
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▷Recipient's Name: Grace Harrison
▷Company's Name: ADWTECH INC
▷Address: Suite A, 3072 FM 1927, Pyote, TX 79777
▷Tel: 1-432-2836588（only for delivery, not customer service）
▷Working Hours: M-F: 9:00-18:00(local time)
*NOTE:
1. This site can only accept shipments from USA. Shipments from outside the USA will be returned to the sender. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. Please check and choose DDP shipping term. 3. Please use UPS, Fedex, DHL to deliver your packages. |
USA-CHI Delivery Address |
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▷Recipient's Name: Mason Liang
▷Company's Name: MinerWerk Inc
▷Address: 253 William Street, Bensenville, IL, 60106
▷Tel: +1(760)606-6666
▷Working Hours:9AM-5PM
▷logistics: UPS,DHL,Fedex,CDEK
*NOTE:
1. This site can only accept shipments from USA, Canada, Mexico, Shipments from outside the USA, Canada, Mexico, Panama will be returned to the sender. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. Please check and choose DDP shipping term. 3. Please use UPS, Fedex, DHL to deliver your packages. |
USA-NC Delivery Address |
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▷Recipient's Name: Kevin Kennedy
▷Company's Name: Penn Advanced Electronic Solutions Inc
▷Address: 990 3rd Ave SE, Hickory, NC 28602
▷Tel: (865) 888-PAES (7237)
▷Working Hours: Mon - Sat 9:00-21:00（EST）
▷logistics: Fedex, UPS, DHL and Freight
▷E-mail: support@pennadvanced.com
▷Website: www.pennadvanced.com
*NOTE:
1. This site can only accept shipments from USA, Canada, Mexico, Panama. Shipments from outside the USA, Canada, Mexico, Panama will be returned to the sender. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. Please check and choose DDP shipping term. 3. Please use UPS, Fedex, DHL to deliver your packages. |
USA-AR Delivery Address |
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▷Recipient's Name：Liyang
▷Company's Name:SIGNAL ELECTRONIC MAINTENANCE LLC ▷Address:1400 US-65, Damascus, AR 72039 ▷Tel:501-350-4929
▷Working Hours:Mon - Sat 9:00-17:30（local）
▷logistics：FEDEX，USPS, UPS
*NOTE:
1. This site can only accept shipments from USA. Shipments from outside the USA will be returned to the sender. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. Please check and choose DDP shipping term. 3. Please use UPS, Fedex, USPS to deliver your packages. |
USA-TNSE Delivery Address |
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▷Recipient's Name：TONY_TAO
▷Company's Name: CypherPower Co. ▷Address: 749 MASSMAN DR STE 2, NASHVILLE, TN 37210 ▷Tel: +1（603）560-8157
▷Working Hours: 24 HOURS
▷logistics：UPS, FEDEX
*NOTE:
1. This site can only accept shipments from USA. Shipments from outside the USA will be returned to the sender. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. Please check and choose DDP shipping term. 3. Please use UPS, Fedex to deliver your packages. |
USA-ATL Delivery Address |
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▷Recipient's Name：Samantha
▷Company's Name: Atlanta Repair Inc
▷Address: 999 N Burnt Hickory Rd, Unit 16, Douglasville, GA 30134 ▷Tel: 5128097806
▷Working Hours: Mon-Fri 9am-5pm(local time)
▷logistics：UPS, FEDEX，DHL
*NOTE:
1. This site can only accept shipments from USA. Shipments from outside the USA will be returned to the sender. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. Please check and choose DDP shipping term. 3. Please use UPS, Fedex, DHL to deliver your packages. |
CA-VAN Delivery Address |
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▷Recipient's Name: XUEFENG HUANG
▷Company's Name: YIMENG ELECTRONICS CO., LTD.
▷Address: 101 – 12391 Horseshoe Way, Richmond BC V7A 4X6
▷Tel: +1 236-515-5076
▷Working Hours: Monday - Friday 9AM-6PM
▷logistics: UPS,DHL,Fedex,CDEK
*NOTE:
1. This site can only accept shipments from USA, Canada. Shipments from outside the USA, Canada, Mexico, Panama will be returned to the sender. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. Please check and choose DDP shipping term. 3. Please use UPS, Fedex, DHL to deliver your packages. |
KAZ-Alma Delivery Address |
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▷Recipient's Name: Mr. Li
▷Company's Name: Bit Staff Technology Co., ltd（BITMAIN Service Center）
▷Address: S. Kemerogan, Karasay district, Almaty region, Yegemendyk Street 23a, 050000
▷Tel: +77076688218（only for delivery, not customer service）
▷Working Hours: M-F: 9:30-18:00(local time)
▷logistics: CDEK & Alem Tat
*NOTE:
1. This repair site only accepts repair packages from countries and regions other than China. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. |
PY-ASU Delivery Address |
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▷Recipient's Name: Luis Lo
▷Company's Name: Enmos S.A
▷Address: Asunción-Paraguay Prof. Emiliano Gómez Ríos Casi Prof Manuel Riquelme 1263
▷Tel: +595 0984518719 (The number is only available for logistics, not for service)
+595 0991733440 (Add this number to whatsapp for technical issues and repair issues)
▷Working Hours: M-F: 9:00-17:00(local time)
▷logistics: DHL
*NOTE:
1. This site can only accept shipments from South America. Shipments from outside the South America will be returned to the sender. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. |
UAE-DXB Delivery Address |
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▷Recipient's Name: Chris Lee
▷Company's Name: Repairex Electronics Trading LLC
▷Address: BARCODE WAREHOUSE COMPLEX - No.6 - Dubai Investments Park - Dubai
▷Tel: +971 502806812
▷Working Hours: 08:00-20:00(local time)
▷logistics: UPS,DHL,Fedex,CDEK
*NOTE:
1. This site can only accept shipments from Middle East, Europe and Africa. Shipments from other regions will be returned to the sender. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. |
IDN-JKT Delivery Address |
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▷Recipient's Name: Ivan
▷Company's Name: PT. PANTRADE TECHNOLOGY INDONEISA
▷Address: D10, Perguadangan Angkasa- The Airport City,JI.Raya Kampung Melayu No. 101，Teluknaga, Kabupaten, Tangerang, Banten 15510, Jakarta.
▷Tel: +62 811-8881-0480
▷Working Hours: M-F: 9:30-18:00(local time)
▷logistics: FedEx,UPS,DHL
*NOTE:
1. This site can only accept shipments from Indonesia. Shipments from outside Indonesia will be returned to the sender. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. |
Laos-VTE Delivery Address |
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▷Recipient's Name：Zhu Lei
▷Company's Name：Hong Kong Shuxin Technology Co., Limited ▷Address：Saysettha Development Zone，qiuyue road ,Vientiane,Lao ▷TEL：+ 00856 2057091999 ▷Working Hours:M-F: 9:00-18:00(local time) ▷logistics：DHL,UPS, TNT,FedEx,HAL
*NOTE:
1.This repair site only accepts repair packages from countries and regions other than China. 2. The costs of returning defective products to our repair site, inclusive of any/all custom clearance fees, shall be borne by you. If the defective products are returned uninsured, you are assuming all risks associated during transport. BITMAIN will not be liable for any losses or damages. |
ETH-DBST Delivery Address |
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▷Recipient's Name: GUOXIN ZHOU
▷Address: powerstion St.Arsema,Orthodox church PWWG+PWR,Bishoftu,Ethiopia
▷Tel: +251 989039999（Mandarin service）
+251 989109999（English service）
▷Working Hours: M-F: 9:00-18:00
▷logistics：DHL,FedEx
*NOTE:
1. This address only accepts packages from ETH. Otherwise it will be returned. 2. Product return charges, including any/all customs clearance charges, shall be borne by you. If the product is returned uninsured, you assume all risks associated with shipping. |
ETH-ADAB Delivery Address |
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▷Recipient's Name: HUANG Fugui *NOTE:
1. This address only accepts packages from Ethiopia. Otherwise it will be returned. 2. Product return charges, including any/all customs clearance charges, shall be borne by you. If the product is returned uninsured, you assume all risks associated with shipping. |
Российская региональная техническая поддержка：
RUS-KJA |
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▷Имя:
▷Тел: +79150634567 (добавьте наш |
RUS-IRKT2 |
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▷Имя:
▷Тел: +79969680931 (добавьте наш +79295055755
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RUS-MOS |
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▷Имя: |
RUS-KAZAN |
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▷Имя: Шагабеев Данил |
RUS-MOS2 |
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▷▷Имя: Saenko Dmitriy |
>Please read the instructions carefully:
If you have any questions, please feel free to contact BITMAIN Customer Support.
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Comments
2 comments
hi,,
i have S7 2pc hash borad_45_v1.3 .. wanna send to repair
Здравствуйте я заказывал у вас 2 майнера S7 , одна плата не рабочая я связывался по почте выяснили что действительно не работает одна плата путем отключения их от блока питания всё подтвердилось ,вот номер моего заказа на bitmain ( 0012016072500046) . Завтра вам вышлю тракинг номер моей посылки . Hello I ordered 2 miner S7 , one Board not working I was contacted by email have found that really does not work one Board by disconnecting them from the power of all confirmed ,here's my order for bitmain ( 0012016072500046) . Tomorrow will send you the tracking number of my package .
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