Shipping & Customs Clearance

Certificates of Conformity

• Certificate of Conformity for S19 Hydro& T19 Hydro& S19 Pro Hydro
• Certificate of Conformity for S19a (240-Ce)
• Certificate of Conformity for S19a Pro (240-Cd)
• Certificate of Conformity for S19j Pro(Country of origin includes China and Malaysia)
• Certificate of Conformity for S19 Pro
• Certificate of Conformity for S19i

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Shipment & Address

• What shipping options do you offer and what is the shipping cost?
• Estimated shipping date, when my package is shipped and where is the package shipped from
• Can I change my delivery address and/or billing address?
• I think my package is lost/missing
• I received a damaged package

Customs Clearance

• Required files for custom clearance of different countries
• Customs clearance policies of some countries
• Guide to ensuring a smooth customs clearance and delivery
• What certifications or documents are provided?
• I did not receive my commercial invoice, where can I get it?
• Can you remark lower value or "gift" on the invoice when you ship?

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Reshipping

• My package is returned or discarded by local customs