How do I change the status of my repair ticket

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Landon

• 2022年01月31日 21:23

I sent my ant miner s17+ in for repair to the Delaware location here in the United States. They emailed me telling me that the miner has had too many chips that have fallen off. They said they will return the miner to me once the status of the miner changes. Right now the status just says "collected". How do I change the status so they can send the miner back to me?

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  Linda

  • 2022年02月14日 04:11

  Please contact support-cs@bitmain.com for further help.

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  Landon

  • 2022年02月23日 16:47

  I have emailed them 3 times over the past week with no response. I'm not sure what else to do so they can send the miner back to me?

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  Linda

  • 2022年02月25日 08:29

  Hello, could you provide the ticket id for further check?

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  Landon

  • 2022年02月25日 14:22

  Ticket ID: 03320220106031139327sc71gdyT06C6

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  Linda

  • 2022年03月02日 09:47

  Dear Customer, Lisa has replied to you, if you have any questions please contact Lisa for more details.

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