Ticket ID: 03320210624061443032m6EpAlPm06B0

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Rodrigo Vergara

• 2021年08月20日 06:16

Hi, my name is Rodrigo I sent a my s19 pro to repair site in hong kong, you sent a replacement product s/n NGSB67ABJJIJH0581, this product present problems :

 hash board 2 : present error hashboard anormal hasrate and present chips with warning 

 

 hash  board 2 : present hashrate 20% most low, of normal hasrate 

present 26 th/s , a normal hash per hashboard is between 35 -37 th/s

 

the machine s19 do not allow up date firmware.

Please indicate how to proceed since the replacement machine has errors and should be good.

best regards

 

 

 

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  Nick

  • 2021年08月23日 06:42

  Dear

  Could you send us full kernel log after the miner running 20-30 mins , after double checked with technical engineer we will advise you the solutions and advice.
  
  Kernel log will always show the real reason issue for the antminer.
  
  https://support.bitmain.com/hc/en-us/articles/360016522253-How-to-copy-Kernel-Log-into-text-form

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