s19pro hash rate abnormal

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    Dear

    The kernel log is not full

    Could you kindly send us full kernel log after the miner running 15mins to double check ?

    https://support.bitmain.com/hc/en-us/articles/360016522253-How-to-copy-Kernel-Log-into-text-form

     

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    I tried to send the full "History Log"

    This website will give me an error "too many characters"

    I have saved two full logs from different miners in google docs,
    is it okay for you to check them there? Or shall I email?

    https://docs.google.com/document/d/1ioQYGTgCu0BMlw2KTHqnXWv06z8OQsfc1lsBVW1AgLA/edit?usp=sharing 

    https://docs.google.com/document/d/1M9HhSnAWPn79ENcGdKYL_dbShn9dJBK_V0T3Qs6gpbs/edit?usp=sharing 

    Thank you

     

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    Dear

    The kernel log showed WARN_NET_LOST: network connection lost 

    Could you double check your network is normal or not ?

    and kindly change a network like to test , then advise us the feedback

     

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    I tried a different network, after a few minutes again problem.

    https://docs.google.com/document/d/1iZUWJD1gNWfGjmcktfLi3swrf_B1o0_iyZ-r2MzdLtY/edit?usp=sharing

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    Dear

    The kernel log is not full , could you send us full kernel log after the miner running 20-30 mins, then we will check you back the solutions and advice .

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    Hello Jessica,

    The logs in google docs are full logs from top to bottom, like in the video you sent.

    S19pro has a different interface compared to the older device in your video.

    Is there another log somewhere in the new interface?

    Thanks

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    Everyday we are having these issues with many s19pro miners in two different locations. Please advise.

    Another log from today:

    https://docs.google.com/document/d/1tDSPhA9bJ_awavRz5QuDO2B_ztzprkm_yBl1Wdh52qk/edit?usp=sharing

     

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    Short part of another log today:
    2021-07-01 17:27:22 Fan check passed. 2021-07-01 17:27:23 chain[0] PIC jump to app 2021-07-01 17:27:24 Check chain[0] PIC fw version=0x89 2021-07-01 17:27:25 chain[1] PIC jump to app 2021-07-01 17:27:27 Check chain[1] PIC fw version=0x89 2021-07-01 17:27:28 chain[2] PIC jump to app 2021-07-01 17:27:30 Check chain[2] PIC fw version=0x89 2021-07-01 17:27:30 create thread 2021-07-01 17:27:30 max sensor num = 4 2021-07-01 17:27:30 temperature_monitor_thread start... 2021-07-01 17:27:34 power type version: 0x0071 2021-07-01 17:27:34 Enter sleep to make sure power release finish. 2021-07-01 17:28:33 Slept 58 seconds, diff = 5. 2021-07-01 17:28:33 set_voltage_by_steps to 1500. 2021-07-01 17:28:38 start up min temp by 75a = 25 2021-07-01 17:28:38 set UART baud to 115200 2021-07-01 17:28:41 chain avg vol rise to 15.36 2021-07-01 17:28:46 Chain[0]: find 114 asic, times 0 2021-07-01 17:28:54 Chain[1]: find 114 asic, times 0 2021-07-01 17:29:02 Chain[2]: find 114 asic, times 0 2021-07-01 17:29:02 pulse_mode = 1, ccdly_sel = 1, pwth_sel = 1 2021-07-01 17:29:06 min freq in eeprom = 525 2021-07-01 17:29:06 fixed frequency is 525 2021-07-01 17:29:06 Bring up temperature is 26 2021-07-01 17:29:06 set UART baud to 12000000 2021-07-01 17:29:07 set_voltage_by_steps to 1260. 2021-07-01 17:29:14 STATUS_INITED: soc init done! 2021-07-01 17:29:14 create thread 2021-07-01 17:29:14 create thread 2021-07-01 17:29:17 start to init... 2021-07-01 17:29:25 Init done! 2021-07-01 17:29:25 STATUS_OKAY 2021-07-01 17:29:25 start the cached job 2021-07-01 17:29:25 Version num 8 2021-07-01 17:29:25 Mask num 0xe000 2021-07-01 17:29:25 freq = 525, percent = 90, hcn = 12480, timeout = 449 2021-07-01 17:29:25 set_start_time_point total_tv_start_sys=150 total_tv_end_sys=151 2021-07-01 17:56:57 !!! REG_TYPE = 1. 1448411138 2021-07-01 17:57:08 chain avg vol drop to 0.92 2021-07-01 17:59:03 chain avg vol rise to 12.95

    And then:

     

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    Dear

    There is network lost all the time .

    Could you replace the network interface and check whether the network is connected ?

    and could you also send us the miner configuration screenshot to double check , we will check if the pool and worker name is correct or not?

     

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