L7 Heartbeat failed - no hashing

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    Dear customer.

     

    From the kernel log, it shows get_sw_version error
    please kindly exclude the issue by following steps:
    1.Check the wires for the hashboard--pull them and re-plug them again, and also you can try to change the new wires.
    2.Update the firmware

    If there are still problems after the above steps, please send the latest kernel log and miner status.
    We will double-check for you.

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    Dear Customer,

     

    If you have any questions please feel free to contact us.

    Please creat support ticket by https://support.bitmain.com/hc/en-us/requests/new 

    Or send email to customersupport@bitmain.com

    We will reply to your question as soon as possible.

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