A hashboard stopped working, but all chips are ONline
I would like to know how I can resolve this error myself.
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Dear Customer.
From the kernel log, it shows the abnormal chip
Please kindly exclude the issue by following steps:
1.Check the wires for the hashboard--pull them and re-plug them again, and also you can try to change the new wires.
2.Reboot the miner
Information for you:
3.Set miner to factory settings
How to set miner to factory settings
https://support.bitmain.com/hc/en-us/articles/115003595387-How-to-reset-miner-to-factory-settings-
If there are still the same problems after the above steps, please send it to repair.
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Dear Customer,
If you have any questions please feel free to contact us.
Please send email to customersupport@bitmain.com
We will reply to your question as soon as possible. -
- Power Cycle: Restart the miner by turning it off and then back on to reset the system.
- Check Connections: Ensure all cables and connectors are securely attached and not damaged.
- Inspect Power Supply: Verify that the power supply is functioning correctly and providing adequate power to the miner.
- Temperature Check: Ensure the miner is operating within the recommended temperature range and is well-ventilated.
- Firmware Update: Update the miner’s firmware to the latest version like thailand capcut template as outdated firmware can cause initialization errors.
- Reset Configuration: Perform a factory reset on the miner to restore default settings and clear any configuration issues.
- Examine Logs: Review the miner’s log files for detailed error messages that may provide more insight into the problem.
- Contact Support: Reach out to the manufacturer’s support team for assistance if the issue persists.
- Test with Different Hardware: If possible, test the miner with a different power supply or cables to rule out hardware faults.
- Check Network: Ensure that the network settings are correctly configured and the miner is connected to the network properly.
- Consult Community: Visit online forums or communities for advice from other users who may have experienced similar issues.
- Review Documentation: Refer to the Antminer S17e manual or technical documentation for specific troubleshooting steps related to ERROR_SOC_INIT.
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Dear Customer,
If you have any questions please feel free to contact us.
Please creat support ticket by https://support.bitmain.com/hc/en-us/requests/new
Or send email to customersupport@bitmain.com
We will reply to your question as soon as possible.
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