S19 Hydro_158 version invalid 17!=4

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5 条评论

    Dear customer.
     
    Please run the miner for more than an hour before sending the kernel log.
    Please send us the newest Kernel log and miner status screenshot.
     
    To ensure the security of your information, please send the newest kernel log in text form.(Please don't copy and paste here,it's not safe.)
    Please check the below link for How to copy kernel log into text form
    https://support.bitmain.com/hc/en-us/articles/9766967960857-How-to-copy-new-Kernel-Log-into-text-form 
    We will check and help you.

    0
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    Dear Customer,

    If you have any questions please feel free to contact us.

    Please send email to customersupport@bitmain.com

    We will reply to your question as soon as possible.

    0
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    Hi, i have the same problem.

    Every chain show this:

    2023-11-21 11:27:35 load chain 2 eeprom data
    2023-11-21 11:27:35 version invalid 17!=4
    2023-11-21 11:27:35 version invalid 17!=4

    I wrote to a customersupport email. Got a ticket number #781921

    Uploaded screenshots and kernel log after an hour. What is more a miner is brand new, it's sad to get some unknown problem. Cant even find anything which looks simmilar

    Waiting for responce.

    0
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    Dear customer.
     
    please kindly exclude the issue by following steps:
     
    1.Check the wires for the hashboard--pull them and re-plug them again, and also you can try to change the new wires.
     
    If there are still the same problems after the above steps, please send it to repair.
     
    Best regards
    BITMAIN

    0
    评论操作 固定链接

    Dear Customer,

    If you have any questions please feel free to contact us.

    Please send email to customersupport@bitmain.com

    We will reply to your question as soon as possible.

    0
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