Antminer z15 chip problem 2 minutes no hash x

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5 条评论

    Dear customer.

     

    For chip has "x",we suggest you
    1.Check your network, please make sure it's work normally
    2.Change the PSU

    https://support.bitmain.com/hc/en-us/articles/360023106653-ANTMINER-ASIC-status-showing-X


    If there are still problems after the above steps, please send the latest kernel log and miner status.
    We will double-check for you.

     

     

    0
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    Dear Customer,

    If you have any questions please feel free to contact us.

    Please send email to customersupport@bitmain.com

    We will reply to your question as soon as possible.

    0
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    I have spoken via email and they have not solved anything, they only tell me to try different power supplies that I have tried with more than 5, to clean it which is already done, I have changed the thermal paste, to insert the firmware through SD , which I already did with the one they have on the page although it is universal and stays with the z11 model and then through the website you have to reintroduce your z15 model. That I should send them the kernel in a txt of more than 30 minutes, I even sent them one that is 1 full day long. And it's still the same, that chip starts up fine but after 2 minutes it stops hashing. They have not given me any help or solution to the problem. What can I test or an indication if some part of the board may be wrong?

    0
    评论操作 固定链接

    Dear customer.

     

    Please refer to the following instructions to send the miner or parts for repair.

    https://service.bitmain.com/support/guide

     

    Please refer to the link below to create a repair ticket first.

    The warehouse will not accept the goods without the repair ticket.

    https://support.bitmain.com/hc/en-us/articles/226760527-How-to-create-revise-a-repair-ticket

     

    Please send defective miners or parts to an official repair center.

    https://support.bitmain.com/hc/en-us/articles/220138027-Overseas-Repair-Centre-Delivery-Addresses-Official-

     

    IMPORTANT NOTE: 

    Please do not send the machine to an address other than the repair centre you can choose from in the repair ticket.

    Please pay attention to the clearance instructions of the optional repair centre to avoid customs clearance failure.

    Customer service may notify you of repairs and customs clearance by email or phone, so please make sure to keep your email and mobile phone in correspondence.​

     

    0
    评论操作 固定链接

    Dear Customer,

    If you have any questions please feel free to contact us.

    Please send email to customersupport@bitmain.com

    We will reply to your question as soon as possible.

    0
    评论操作 固定链接

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