S19 Not Possible to Update Firmware (Low Power)

2023年01月20日 20:53

Hi All,

Speaking of 2 - S19 (with original Firmware from April 2021)

I followed the steps in the Firmware Download section at the Bitmain site, first Downloaded the PRE Firmware (17mb)

After upgrading the 17mb (pre) firmware, the date is not correct (I though it should be December 28 not November 21)

Both S19 shows the same Firmware Date

Tried 3 times to upload the Merged Firmware (148mb) for low power mode with no success it does not update.

It does not change the date Nov 21 as the firmware, neither appears the "Low Power" mode in the settings.

I already cleaned the cookies of the browser with same results.

Any help, would be great! Thanks

15 条评论

Leandro Planas

2023年01月21日 16:21
As an update, tested already 4 S19 control boards, all with the same issue! so something must be wrong or Im failing at! thanks
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Nick

2023年01月23日 05:33
Dear customer.

please flash SD card and try again.

Flashing SD card instruction for S19:
https://support.bitmain.com/hc/en-us/articles/900003100743-S19-S19-Pro-control-board-program-recovery-SD-card-flashing-

Flashing SD card documents:
https://file12.bitmain.com/shop-product/firmware/0810d334-e075-4b61-be08-b58619d37513/2020/09/27/10/sd-recover-bmu-S19-fixed-202006012026-release.zip
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Nick

2023年01月23日 05:34
Dear Customer,

If you have any questions please feel free to contact us.

Please send email to customersupport@bitmain.com

We will reply to your question as soon as possible.
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Leandro Planas

2023年02月02日 14:17
I am not at site for a while currently so will test when arrived.

Just to be clear. I am not trying to SD Flash the Device.

I am trying to Update Firmware (with low power mode function) at S19 that are working fine. According to Bitmain Download site, I had to do a PRE Update for Low Power (because my S19 are PRE May as informed in the website) and then apply the second update.

First Update works OK but the second does not. I tried cleaning Cookies, reseting device. All was futile.

Thanks
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Nick

2023年02月03日 02:49
Dear Customer,

Please send email to customersupport@bitmain.com

We will reply to your question as soon as possible.
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Nick

2023年02月03日 02:50
Dear Customer
If the firmware upgrade failed, please flash SD card and try again.

https://support.bitmain.com/hc/en-us/articles/360022842413-Can-t-upgrade-firmware-firmware-upgrade-failed
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Nick

2023年02月17日 02:53
Dear Customer,

Please send email to customersupport@bitmain.com

We will reply to your question as soon as possible.
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Zak

2023年07月12日 03:43
Leandro, did you ever find a fix?
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Jay

2023年07月12日 05:55
good afternoon sir
You can try flashing the firmware first, and then upgrade the firmware online.
I'm Jack, Zeus Mining Technical Manager
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Nick

2023年07月13日 02:05
Dear Customer,
If you have any questions please feel free to contact us.
Please send email to customersupport@bitmain.com
We will reply to your question as soon as possible.
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Ximo

2023年08月29日 11:00
Hello , i have the same problem , can you help me ?
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Nick

2023年08月30日 02:22
Dear Customer,
If you have any questions please feel free to contact us.
Please send email to customersupport@bitmain.com
We will reply to your question as soon as possible.
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David Scott

2023年11月05日 02:42
Use the Google Chrome Browser to see the Low Power Setting option, Microsoft Edge and others do not show this option.

I hope this helps.
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Nick

2023年11月06日 02:38
Dear Customer,
If you have any questions please feel free to contact us.
Please send email to customersupport@bitmain.com
We will reply to your question as soon as possible.
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Nick

2024年07月31日 02:20
Dear Customer,
If you have any questions please feel free to contact us.
Please send email to customersupport@bitmain.com
We will reply to your question as soon as possible.
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