Comments

15 comments

Date Votes
  • Official comment
    Nick

    Dear

    Could you send us your email address we will send it to you directly 

    and could you advise us miner model ?

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  • Omar giovanni costanzo

    Thepurplespiralcompany@yahoo.com it's my email
    And my miner is a l3+.
    Its is possible to chat with an engineer??
    Let me know thanks

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  • Nick

    Dear

    We have sent you the latest anti virus

    APM20190918

    by another email box please kindly check it (also in your spam box)

    video instructions:

    https://support.bitmain.com/hc/en-us/articles/360036086773-Bitmain-Antivirus-Software-Instructions

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  • Danish Akhtar

    Hi Jessica I have also same issue when I try to identified the virus through ANTMINER toll v10 it can not scan problem can you please send me the link at me email EEfiverr@gmail.com

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  • Nick

    Dear Danish Akhtar

    We sent it  please double check it 

    the anti-virus only is available for the below antminer model 

    1. S17 pro，S17，T17

    2. S15，T15

    3. S9（C5），S9，S9i，S9j，S9k，S9SE，T9，T9+，S11

    4. L3+， L3++

    5. Z11, Z11e, Z11j

    6. D5，B7，E7，DR3，DR5，X3

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  • Sarut Raoruja

    Dear Jessica L

    Can you please kindly send the anti-virus program to me as well to rao.sarut@gmail.com

    Thank you

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  • Sarut Raoruja

    My model is the L3+ and L3++

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  • Nick

    Dear Sarut

    We sent it to you please double check your email and try it .

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  • apollobits

    hi, could you please send the anti-virus to mike@financeusa.com, the l3+ keeps on going to a nicehash pool and a not familiar wallet address, no matter how many times i reset it. thanks

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  • Nick

    Dear apollobits

    We sent it to you ,please double check it .

     

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  • Danish Akhtar

    Jessica mostly we have connection/socket failed issue in s17 series for hardware version how can we fix it

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  • Nick

    Dear Danish Akhtar

    Could you recreate a ticket and send us all your kernel log then we will check you back .

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  • apollobits

    when i run the apminer tool, it says anitvirus software failed to start. any advice? 

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  • Nick

    Dear apollobits

    Could you advise us the miner model .and could you send us the email to explain your issue separately?

    Below is the email address 

    support@bitmainhelp.zendesk.com

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  • weyzem

    Hi, send me please this Antivirus
    APM20190918
    weyzemofficial@gmail.com

    And exec files pls
    Thanks!

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