Bitmain repair not sending me the miner more than 2 months.

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accounting

Bitmain repair site said the shipment sent more than one month ago:
https://www.fedex.com/fedextrack/?trknbr=270748395894&trkqual=12023~270748395894~FDEG

Contact them at least 30 times, day by day saying they are checking or saying they already shipped.
I meant everyone can read from tracking, it is just label created, they never shipped out.
So disappointed, we wish we never buy Bitmain products.

Bought 20 D7, 7 died on arrival, up to now after 5 months, none got fixed,
keep sending us not fixed miners, wasting our money on shipping and try to pass warranty time.

Now worst cast, they are holding that from sending us, think twice that's what I am telling all my customers and partnership when they choose miner brand.
Bitmain service is getting worse than ever.

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Comments

9 comments

Date Votes
  • Official comment
    Linda

    Hi, please provide the ticket id for further check.

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  • accounting
    • Edited

    Hi Linda,
    This the 4th time I gave Bitmain support the ticket #, I contacted support at least 20 times already after you told it is shipped one month ago.

    Every time telling me checking or the saying the shipment was on the way.

    Yes, on the way one month ago even tracking clearly told it is not even shipped, or we called 

    Fedex. Fedex told us you guys Bitmain lied, we Fedex did not receive anything,

    How could a company treat a customer like this?

    Ticket #
    03320220304123726449HBTnJ5a8065D
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  • accounting

    Always the same, ask us to contact support, but then said it shipped while tracking said no more than one month.

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  • accounting

    Counting, 41 days passed Awaiting Bitmain "Repaired" and "Shipped back to customer" machine actually ship out.
    https://www.fedex.com/fedextrack/?trknbr=270748395894&trkqual=12023~270748395894~FDEG
    No, Bitmain lies, they never shipped out, tracking said label created, not even dropped to Fedex.
    SCAM!

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  • Linda

    Hi, Lisa is dealing with it and will reply to you.

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  • accounting

    Linda can you follow up this a machine repair site said shipped a month ago but never shipped base on the tracking. That must be lost, I am asking for re-ship of a replacement. The ticket was created more than 2 months ago...

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  • Cepedare

    I am having the same issue. I sent my miner for repair after owning it for a few months and got an email from the repair site with my fedex tracking number but fedex has not received the miner, just the shipping label created 2 weeks ago. I placed a ticket regarding this and the received a response:

    "We shipped your items out with tracking number:396736629158 , but there is no updated information.
    I will check with the repair site whether it's lost or not, If any news, I will let you know." Then they closed the ticket.

    Repair ticket ID: | 033202303310345111646LrV18KG0632 |

    Is this normal ? How long does it take ? Did they actually lose the miner ? If they lost it would they replace it ?

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  • Nick

    Dear Customer,
    If you have any questions please feel free to contact us.
    Please send email to customersupport@bitmain.com
    We will reply to your question as soon as possible.

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  • Nick

    Dear Customer,
    If you have any questions please feel free to contact us.
    Please send email to customersupport@bitmain.com
    We will reply to your question as soon as possible.

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