How do I change the status of my repair ticket

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Landon

• January 31, 2022 21:23

I sent my ant miner s17+ in for repair to the Delaware location here in the United States. They emailed me telling me that the miner has had too many chips that have fallen off. They said they will return the miner to me once the status of the miner changes. Right now the status just says "collected". How do I change the status so they can send the miner back to me?

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• Official comment

  

  Linda

  • February 14, 2022 04:11

  Please contact support-cs@bitmain.com for further help.

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  Landon

  • February 23, 2022 16:47

  I have emailed them 3 times over the past week with no response. I'm not sure what else to do so they can send the miner back to me?

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  Linda

  • February 25, 2022 08:29

  Hello, could you provide the ticket id for further check?

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  Landon

  • February 25, 2022 14:22

  Ticket ID: 03320220106031139327sc71gdyT06C6

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  Linda

  • March 02, 2022 09:47

  Dear Customer, Lisa has replied to you, if you have any questions please contact Lisa for more details.

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