Antminer S19 Pro Pool does not change from "TEST"

Follow
Jan Ritzl

I don't know what to do anymore.

Everything seemed fine and I configured the miner with antpool:

The miner shows it is up and running.
But it never connects to antpool and never changes the pools in my dashboard...

As you can see it never changes ? I don't understand I'm trying this for over a week now..
Also why is everything in my dashboard in brackets? Looks so weird.

Please help me
Thanks

1

Comments

12 comments

Date Votes
  • Official comment
    Linda

    Hello, please contact support-kf@antpool.com for Antpool issues. 

    Comment actions Permalink
  • Marc

    Hi i am having the same issue with my new Purchase of S19J PRO 104T, i also tried using different Pools, but same result TEST TEST,

    I was advised by a friend to update the firmware, is this the solution? please help thanks,

    Marc

    0
    Comment actions Permalink
  • Jan Ritzl

    Linda That's the reply from antpool: Thanks for reaching out to AntPool.BITMAIN and Antpool are separate at present.Sorry for the inconvenience，Please contact support@bitmainhelp.zendesk.com for help.

    It is an issue with the miner itself. Do I need to update firmware and if so how ?

    0
    Comment actions Permalink
  • Linda

    Hello, you can provide kernel log to support-cs@bitmain.com 

    0
    Comment actions Permalink
  • Jason Hayn

    Jan, did you resolve this issue? I'm having the same problem. Thanks

    0
    Comment actions Permalink
  • joe

    Same Issue but on a Massive Scale Will post if i find an answer.

    0
    Comment actions Permalink
  • Anthony DeVito

    I had this same problem with my s19j pro but was able to solve it. 

    First, download the latest firmware/firmware update for the corresponding miner type from bitmain's website

    https://service.bitmain.com/support/download?product=Antminer%20S19j%20Pro

    Second, Update the miner with the downloaded update file from within the IP address, under systems and firmware upgrade section choose the firmware file and upload it to the miner. 

    Thirdly, After the miner is updated is may close the page and make you research the IP address. After that is done and your back on the miners IP interface click 'restore factory settings'. After the the factory setting are restored all the 'TEST' should be gone and you can put in the pool addresses.  

    Note: If this doesn't work the first time, try again but start the process by restoring factory settings, then updating, and then again restoring factory settings. 

    This worked for me and I couldn't find much other information about this issue. Just stumbled along the solution through trouble shooting. 

    1
    Comment actions Permalink
  • Rocky Vasquez

    Hey guys, did any of y'all find a solution?  I'm having the same problem and can not get it resolved.  I tried what Anthony recommended but no luck.

    0
    Comment actions Permalink
  • Linda

    Hi, if the problem still exits, please contact us at support-cs@bitmain.com to provide the updated kernel log.

    0
    Comment actions Permalink
  • Ali Al-khayat

    I have the same issue, i tried restarting, on and off, but still the TEST pool is not changing. and it's a new machine.

    0
    Comment actions Permalink
  • Zyablik

    Same issue. On two machines at once. Brand new

    0
    Comment actions Permalink
  • abshnasko
    • Edited

    Same issue. Brand new machine. Cannot update firmware, factory reset has no effect.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post