Comments

6 comments

Date Votes
  • Official comment
    Linda

    Dear,

    It might be PIC error or Fan problem. Do you change the fan which is not belong to ours?

    Thanks. 

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  • Athanasios Tommy Rinis

    Nope, I have not changed the fan at all. We restarted the kernel logs and it went back to normal for a week and then back at not registering the fan. Do you recommend we change the fan? And if so, how?

    Thx

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  • Linda

    Hello, it is recommended to unplug the power supply and wait for 20 minutes before restarting. 

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  • Pedroalmeidas42

    Hello Dear support, I have the same problem with my S19. Could you let me know how can I solve it?

    I restart my miner, and 20 min after its fan speed goes very high, and temp goes at 255.

    I've never changed fans, and it is working from 6 months ago. 

    Thanks a lot. 

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  • Nick

    Dear customer.
     
    Please run the miner for more than an hour before sending the kernel log.
    Please send us the newest Kernel log and miner status screenshot.
     
    To ensure the security of your information, please send the newest kernel log in text form.（Please don't copy and paste here,it's not safe.）
    Please check the below link for How to copy kernel log into text form
    https://support.bitmain.com/hc/en-us/articles/9766967960857-How-to-copy-new-Kernel-Log-into-text-form 
    We will check and help you.

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  • Nick

    Dear Customer,
    If you have any questions please feel free to contact us.
    Please send email to customersupport@bitmain.com
    We will reply to your question as soon as possible.

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