DR5 Hashboard stops working after 1-2 hours

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  • Official comment

    Dear

    There is PIC faulty ,could you try the below to test it firstly?

    1. Restore to the factory settings.

    2. Change the power supply

    3 Flash the sd card file to recover to the control board .

     

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    hello Jessica
    My dr5 also got this problem. tried to reset factory setting and update new firmware but still not working. can you please send me the file use for sd card flash?
    I don't see this file on firmware site. thanks
    leoteofunny5991@gmail.com

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    Yes please. I would like it as well bryan4436@gmail.com

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    my 2 DR5s got same this problem. followed to reset factory setting & flash the SD card file as Jessica recomend but still fail. I want to change the psu but I can't find it on market to buy some, even in shenzhen. If your repair center has the APW8 psu, please help me buy 2pcs.

    1 more thing, machine seem not turn off the control board after read flash file in SD card, it's still running as normal then kernel log show the old fault

    local0.err cgminer[959]: heart_beat_PIC16F1704_new failed!
    Aug 8 12:28:36 (none) local0.err cgminer[959]: heart_beat_PIC16F1704_new: read_back_data[0] = 0xff, read_back_data[1] = 0xff, read_back_data[2] = 0xff, read_back_data[3] = 0xff, read_back_data[4] = 0xff, read_back_data[5] = 0xff
    Aug 8 12:28:44 (none) local0.notice cgminer[959]: read_temp_func: can't read all sensor's temperature, close PIC and need reboot!!!

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    Dear

    We sent the SD card file to you please download and double check it .

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    Hi Jessica,

    Could you also please send it to me? 

    coalrussian@gmail.com

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    Dear

    We sent to you by another email please double check and test.

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    Hi Jessica,

    Thanks for the file. However, I have 100% sure that it is a virus that is infected the control board. The control board cannot be flashed via the antminer web interface (results in 404 error due to the virus blocking the new flash). 

    Do you have any other recommendations how to get rid of the virus? It seems to be very similar to the one that is affecting L3+ miners. With L3+ miners, I had to literally short circuit the control board to get rid off it. 

     

    Cheers,

    Coalrussian 

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    Dear

    We have sent you the latest anti virus.

    APM20190918

    by another email box please kindly check it (also in your spam box)

    video instructions:

    https://support.bitmain.com/hc/en-us/articles/360036086773-Bitmain-Antivirus-Software-Instructions


    And we also send you SD card file and instructions, you can download it and try which also will assist to kill the virus , once you try please let me know.

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    Hi Jessica,

    My kernel log is stating the same exact thing... Out of nowhere. May I have this file emailed as well?

     

    jgonzales.2827@gmail.com

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    Jessica, 

     

    I am also in need of the DR5 Antivirus file and instructions and also the DR5 SD flash file.

    please email files to     kclements@gmail.com

    Also will you have DR5 parts in stock?  APW8?  replacement hashboards?  Is there a authorized service center in the U.S. that can repair DR5 hashboards?

     

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    Dear

    We send you the anti-virus and the SD card file.

    Sorry we lack the stock now---Also will you have DR5 parts in stock? and the hashboard can not be sold separately all the time, if your DR5 is under the warranty you can send back to the repair site in the Hongkong to repair temporarily, after this time we will also not repair it again.

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    Jessica if my DR5 is out of warranty can you still service them? 

     

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    Dear

    For the DR5 which is out of the warranty, sorry for that we did not support the repair service for them now, thanks for your understanding.

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    I have the same issue.

     

    please send the file to tonygraybeal@yahoo.com

    Do you know if your US based repair facilities have parts?

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    Dear Tony

    We sent them to you ,please double check it .

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    send me the antivirus file pls
    leoteofunny5991@gmail.com

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    Dear 7604

    We have sent you the latest anti virus.

    APM20190918

    by another email box please kindly check it (also in your spam box)

    video instructions:

    https://support.bitmain.com/hc/en-us/articles/360036086773-Bitmain-Antivirus-Software-Instructions

    And we also send you SD card file and instructions, you can download it and try which also will assist to kill the virus , once you try please let me know.

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     there are many customers got this problem with dr5 and it's very hard with us to send miner to china for repair in this covid situation but shipping from china is easy. please open sale APW8 for DR5, i can't find it anywhere.

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    Dear 76048891

    Sorry for the APW8 the bitmain did not sell it temporarily.you can buy the second hand in the Amazon,

     

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    Hi Jessica,

    I have the same problem, can you send me the latest anti-virus also the SD card file?

    My email: franzyang@gmail.com

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    Hello, 

    You can refer to following link to download it and check how to use.

    APMinerTool download link:https://www.antpool.com/download.htm?m=tools

    User guide:https://www.antpool.com/download/tools/002-BulkManagement-en.pdf

    If you have any other questions, please contact support-cs@bitmain.com for more details, thanks!

     

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    Hello,

    I have the same "heart_beat_pic16f1704_new failed!" error. The miner will run for a day or so and then the hashboard with fail with this error. I see no power issue in the kernel log. Has anyone had luck correcting this issue?

     

    Thanks,

    Richard

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    I have the same problem, can you send me the latest anti-virus also the SD card file?

    My email: fractalblocklabs@gmail.com

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    已发送至fractalblocklabs@gmail.com

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    Sent to fractalblocklabs@gmail.com

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    Hi Linda,

    My DR5 has the same issue, it run around 25 TH/s as compared with other one (35Th/s). Could you please send me instruction and fw to flash sd card. Thanks (I tried reset to default but not succeed, I have no power supply redundancy)

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    Hello, please provide your email address, thanks

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    Hi Linda: my email is misentran@yahoo.com

    Thanks

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    Hello, sent to misentran@yahoo.com

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