s19 pro 120th || Hasboard loss

Hello,

recently one of my Hashboards stopped working on my s19 pro 120th.

I get this:

Tuner error: Disabled hashboard 2 {HB:2}: {ERR:I3} no chips detected on the current chain.

In the logs we can see that were having issues finding chips on hashboard 2. Here are some logs:

2024-07-12T08:48:11.966005Z INFO bosminer_hal::thread_utils: Running on core: 2
2024-07-12T08:48:11.966442Z INFO bosminer_backend::worker: Serial/W/2: Starting on cpu #2
2024-07-12T08:48:11.966659Z INFO bosminer_hal::thread_utils: Running on core: 2
2024-07-12T08:48:13.969925Z INFO bosminer_backend::hashchain: CHAIN/2: Initializing hashchain
2024-07-12T08:48:14.428872Z INFO bosminer_am2_s17::hashchain: CHAIN/2: Discovered 0 chips (expected 120 chips)
2024-07-12T08:48:14.429113Z WARN bosminer_backend::hashchain: CHAIN/2: Init failed: {ERR:I3} no chips detected on the current chain
2024-07-12T08:48:14.630263Z INFO bosminer_backend::worker: CHAIN/2: Halting worker threads...
2024-07-12T08:48:14.631268Z WARN bosminer_backend::worker: WorkGen/2: Exiting because sending on a closed channel
2024-07-12T08:48:14.631990Z WARN bosminer_backend::miner: CHAIN/2: Start failed: {ERR:I3} no chips detected on the current chain
2024-07-12T08:48:24.633667Z INFO bosminer_backend::miner: CHAIN/2: Retrying hashboard start...
2024-07-12T08:48:24.638325Z INFO bosminer_backend::worker: SerialWorker: detected 4 CPU cores available, using 4
2024-07-12T08:48:25.690739Z INFO bosminer_backend::hashchain: CHAIN/2: Initializing (fingerprint: 6fa1d90646e50707)
2024-07-12T08:48:25.690739Z INFO bosminer_backend::worker: Serial/R/2: Starting on cpu #2
2024-07-12T08:48:25.690833Z INFO bosminer_backend::hashchain: CHAIN/2: Resetting hash board
2024-07-12T08:48:25.690965Z INFO bosminer_backend::worker: Serial/W/2: Starting on cpu #2
2024-07-12T08:48:25.691411Z INFO bosminer_backend::worker: WorkGen/2: Starting on cpu #2
2024-07-12T08:48:25.691522Z INFO bosminer_hal::thread_utils: Running on core: 2
2024-07-12T08:48:25.691678Z INFO bosminer_hal::thread_utils: Running on core: 2
2024-07-12T08:48:25.691781Z INFO bosminer_hal::thread_utils: Running on core: 2

Is there something I can try to fix this or should I try to find a reperature service?

Kind regards

Angelo

Nick

July 13, 2024 02:53

Dear customer.

Please run the miner for more than an hour before sending the kernel log.
Please send us the newest Kernel log and miner status screenshot.

To ensure the security of your information, please send the newest kernel log in text form.（Please don't copy and paste here,it's not safe.）
Please check the below link for How to copy kernel log into text form
https://support.bitmain.com/hc/en-us/articles/9766967960857-How-to-copy-new-Kernel-Log-into-text-form
We will check and help you.

Dear Customer,

If you have any questions please feel free to contact us.

Please creat support ticket by https://support.bitmain.com/hc/en-us/requests/new

Or send email to customersupport@bitmain.com

We will reply to your question as soon as possible.

s19 pro 120th || Hasboard loss

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