S19j pro State Abnormal

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6 comments

    Dear customer.

     

    Please send us the full history log.

    Thanks.

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    Dear Customer,

     

    If you have any questions please feel free to contact us.

    Please creat support ticket by https://support.bitmain.com/hc/en-us/requests/new 

    Or send email to customersupport@bitmain.com

    We will reply to your question as soon as possible.

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    Hello
    You can try flashing the firmware and upgrading the firmware online
    If you have any questions, please contact me
    I'm Jay from Zeus Mining Technical Support
    WhatsApp: +8619123969124

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    Dear Customer,

     

    If you have any questions please feel free to contact us.

    Please creat support ticket by https://support.bitmain.com/hc/en-us/requests/new 

    Or send email to customersupport@bitmain.com

    We will reply to your question as soon as possible.

    0
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    • Power Supply Check: Ensure the power supply unit (PSU) is functioning properly and delivering the correct voltage to the miner, as irregularities can cause abnormal states.
    • Firmware Update: Verify that the S19j Pro is running the latest firmware version. Outdated firmware might cause performance issues and VAT miscalculations.
    • Temperature Control: Monitor the temperature of the miner. Overheating can lead to hardware malfunctions, triggering abnormal states.
    • Network Stability: Check the stability of the network connection. Poor or inconsistent connectivity can disrupt mining operations.
    • Hashboard Issues: Inspect the hashboards for any signs of damage or failure. A faulty hashboard can cause the miner to enter an abnormal state.
    • Check VAT Settings: Ensure that any VAT-related software settings are configured correctly, as errors could affect overall performance.
    • Restart Miner: A simple restart can sometimes resolve minor glitches and restore normal operation.
    • Check Logs: Review the miner's logs for any error messages or warnings that might indicate the cause of the abnormal state.
    • Environmental Factors: Ensure the mining environment is free from excessive dust and humidity, as these can damage components.
    • Replace Faulty Parts: If specific components, such as fans or cables, are malfunctioning, consider replacing them to resolve the issue.
    • Consult Support: If the issue persists, consult the manufacturer's support for guidance on resolving the abnormal state.
    • Consider VAT Compliance: If the miner is used in a commercial operation, ensure VAT compliance to avoid legal complications that could impact business operations.
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    Dear Customer,

     

    If you have any questions please feel free to contact us.

    Please creat support ticket by https://support.bitmain.com/hc/en-us/requests/new 

    Or send email to customersupport@bitmain.com

    We will reply to your question as soon as possible.

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