Hashboards are not showing up in the UI

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4 comments

    Dear customer.

    From the kernel log,it shows PIC issue
    please kindly exclude the issue by following steps:
     

    1.Check the wires for the hashboard--pull them and re-plug them again, and also you can try to change the new wires.

     

    2.Please clean up the dust.

    How To Clean and Dust The Antminers

    https://support.bitmain.com/hc/en-us/articles/115004520173-How-To-Clean-and-Dust-The-Antminers

     

    3.Test for PSU failure

    https://support.bitmain.com/hc/en-us/articles/4809007246617-PSU-problems-and-solutions-apply-to-APW9-APW12-

     

    If there are still the same problems after the above steps, please send it to repair.

     

    Best regards

    BITMAIN

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    Dear Customer,

     

    If you have any questions please feel free to contact us.

    Please creat support ticket by https://support.bitmain.com/hc/en-us/requests/new 

    Or send email to customersupport@bitmain.com

    We will reply to your question as soon as possible.

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    1. Power Cycle the Miner: Restart the miner by turning it off and on to reset hardware connections.
    2. Check Physical Connections: Ensure all cables between the control board and hashboards are securely connected.
    3. Inspect Power Supply: Verify that the power supply is functioning correctly and providing enough power for all hashboards.
    4. Update Firmware: Make sure your miner is running the latest firmware version, as outdated firmware can cause issues.
    5. Check for Overheating: Overheating can cause hashboards to shut down; ensure proper cooling and ventilation.
    6. Test Each Hashboard: Try running each hashboard individually by disconnecting the others to check if one is faulty.
    7. Review Logs: Check the miner’s logs for android app or specific error messages related to the missing hashboards.
    8. Reset the Miner: Perform a factory reset to restore default settings, which might resolve configuration issues.
    9. Check Voltage Levels: Inconsistent power voltage may cause hashboards to malfunction; ensure steady voltage supply.
    10. Inspect for Physical Damage: Look for any visible signs of damage on the hashboards or control board.
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    Dear Customer,

     

    If you have any questions please feel free to contact us.

    Please creat support ticket by https://support.bitmain.com/hc/en-us/requests/new 

    Or send email to customersupport@bitmain.com

    We will reply to your question as soon as possible.

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