S19J Pro not mining

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4 comments

    Dear customer.

    From the kernel log,it shows PIC issue
    please kindly exclude the issue by following steps:
     

    1.Check the wires for the hashboard--pull them and re-plug them again, and also you can try to change the new wires.

     

    2.Please clean up the dust.

    How To Clean and Dust The Antminers

    https://support.bitmain.com/hc/en-us/articles/115004520173-How-To-Clean-and-Dust-The-Antminers

     

    3.Test for PSU failure

    https://support.bitmain.com/hc/en-us/articles/4809007246617-PSU-problems-and-solutions-apply-to-APW9-APW12-

     

    If there are still the same problems after the above steps, please send it to repair.

     

    Best regards

    BITMAIN

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    Dear Customer,

    If you have any questions please feel free to contact us.

    Please send email to customersupport@bitmain.com

    We will reply to your question as soon as possible.

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    • Verify that the S19J Pro is properly connected to a stable power supply.
    • Check the network connection to ensure the device is connected to the internet.
    • Restart the mining machine and wait for it to reboot completely.
    • Inspect the mining pool settings and confirm they are correctly configured.
    • Ensure that the firmware is up to date by checking the manufacturer's website for updates.
    • Review the temperature of the machine to prevent overheating, which can halt mining operations.
    • Check the ASIC chips' status to identify any possible faults or errors.
    • Inspect the control board for any loose or damaged connections.
    • Verify that the app monitoring the mining process is running and has access to all necessary permissions.
    • Test the internet connection with another device to rule out connectivity issues.
    • Look for error messages on the mining app or device's interface that could indicate specific issues.
    • If all else fails, reset the device to factory settings and reconfigure the mining setup from scratch.
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    Dear Customer,

    If you have any questions please feel free to contact us.

    Please send email to customersupport@bitmain.com

    We will reply to your question as soon as possible.

    0
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