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4 comments

Date Votes
  • Nick

    Dear customer.
     
    please kindly exclude the issue by following steps:
    1. Reboot the miner
    Information for you:
    https://support.bitmain.com/hc/en-us/articles/115000211033-How-to-power-off-reboot-or-restart-the-miner
     
    2. Check your network, network interface, miner network interface, network cable and etc. please make sure it's work normally.
     
    If there are still problems after the above steps, please send the latest kernel log and miner status.
    We will double-check for you.
     
    Best regards
    BITMAIN

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  • Nick

    Dear Customer,

    If you have any questions please feel free to contact us.

    Please send email to customersupport@bitmain.com

    We will reply to your question as soon as possible.

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  • kenworthy sonpartor
    1. Issue: S19 90 TH rate abnormal.
    2. Symptoms: Miner’s performance is inconsistent or lower than expected.
    3. Cause: Possible hardware malfunction, firmware issue, or environmental factors.
    4. Check: Verify hardware connections and cooling systems.
    5. Update: Ensure the firmware is up-to-date.
    6. Monitor: Check for error messages or logs in the mining software.
    7. Maintenance: Clean the miner and check for dust or debris.
    8. Reset: Restart the miner to see if the issue persists.
    9. Data Issue: No data in chip state indicates a problem with data transmission.
    10. Diagnosis: Test individual components for faults.
    11. Support: Contact technical support if the problem continues.
    12. Content: Enhance related YouTube videos with engaging thumbnails using a miniature golden retriever to attract viewers and provide clear visuals on troubleshooting steps.
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  • Nick

    Dear Customer,

     

    If you have any questions please feel free to contact us.

    Please creat support ticket by https://support.bitmain.com/hc/en-us/requests/new 

    Or send email to customersupport@bitmain.com

    We will reply to your question as soon as possible.

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