S19 Not Possible to Update Firmware (Low Power)

January 20, 2023 20:53

Hi All,

Speaking of 2 - S19 (with original Firmware from April 2021)

I followed the steps in the Firmware Download section at the Bitmain site, first Downloaded the PRE Firmware (17mb)

After upgrading the 17mb (pre) firmware, the date is not correct (I though it should be December 28 not November 21)

Both S19 shows the same Firmware Date

Tried 3 times to upload the Merged Firmware (148mb) for low power mode with no success it does not update.

It does not change the date Nov 21 as the firmware, neither appears the "Low Power" mode in the settings.

I already cleaned the cookies of the browser with same results.

Any help, would be great! Thanks

Comments

14 comments

Leandro Planas

January 21, 2023 16:21
As an update, tested already 4 S19 control boards, all with the same issue! so something must be wrong or Im failing at! thanks
0

Comment actions Permalink
Nick

January 23, 2023 05:33
Dear customer.

please flash SD card and try again.

Flashing SD card instruction for S19:
https://support.bitmain.com/hc/en-us/articles/900003100743-S19-S19-Pro-control-board-program-recovery-SD-card-flashing-

Flashing SD card documents:
https://file12.bitmain.com/shop-product/firmware/0810d334-e075-4b61-be08-b58619d37513/2020/09/27/10/sd-recover-bmu-S19-fixed-202006012026-release.zip
0

Comment actions Permalink
Nick

January 23, 2023 05:34
Dear Customer,

If you have any questions please feel free to contact us.

Please send email to customersupport@bitmain.com

We will reply to your question as soon as possible.
0

Comment actions Permalink
Leandro Planas

February 02, 2023 14:17
I am not at site for a while currently so will test when arrived.

Just to be clear. I am not trying to SD Flash the Device.

I am trying to Update Firmware (with low power mode function) at S19 that are working fine. According to Bitmain Download site, I had to do a PRE Update for Low Power (because my S19 are PRE May as informed in the website) and then apply the second update.

First Update works OK but the second does not. I tried cleaning Cookies, reseting device. All was futile.

Thanks
1

Comment actions Permalink
Nick

February 03, 2023 02:49
Dear Customer,

Please send email to customersupport@bitmain.com

We will reply to your question as soon as possible.
0

Comment actions Permalink
Nick

February 03, 2023 02:50
Dear Customer
If the firmware upgrade failed, please flash SD card and try again.

https://support.bitmain.com/hc/en-us/articles/360022842413-Can-t-upgrade-firmware-firmware-upgrade-failed
0

Comment actions Permalink
Nick

February 17, 2023 02:53
Dear Customer,

Please send email to customersupport@bitmain.com

We will reply to your question as soon as possible.
0

Comment actions Permalink
Zak

July 12, 2023 03:43
Leandro, did you ever find a fix?
0

Comment actions Permalink
JACK

July 12, 2023 05:55
good afternoon sir
You can try flashing the firmware first, and then upgrade the firmware online.
I'm Jack, Zeus Mining Technical Manager
0

Comment actions Permalink
Nick

July 13, 2023 02:05
Dear Customer,
If you have any questions please feel free to contact us.
Please send email to customersupport@bitmain.com
We will reply to your question as soon as possible.
0

Comment actions Permalink
Ximo

August 29, 2023 11:00
Hello , i have the same problem , can you help me ?
0

Comment actions Permalink
Nick

August 30, 2023 02:22
Dear Customer,
If you have any questions please feel free to contact us.
Please send email to customersupport@bitmain.com
We will reply to your question as soon as possible.
0

Comment actions Permalink
David Scott

November 05, 2023 02:42
Use the Google Chrome Browser to see the Low Power Setting option, Microsoft Edge and others do not show this option.

I hope this helps.
0

Comment actions Permalink
Nick

November 06, 2023 02:38
Dear Customer,
If you have any questions please feel free to contact us.
Please send email to customersupport@bitmain.com
We will reply to your question as soon as possible.
0

Comment actions Permalink

Please sign in to leave a comment.

Comments

Didn't find what you were looking for?