S19j pro fans stateAbnormal

Yuri

December 21, 2022 11:44

S19jpro is not working

2022-12-21 11:38:08 Sweep error string = F:1.
2022-12-21 11:38:08 ERROR_FAN_LOST: fan lost
2022-12-21 11:38:08 stop_mining: fan lost
2022-12-21 11:38:08 cancel thread
2022-12-21 11:38:08 power off hashboard
2022-12-21 11:38:10 _bitmain_pic_disable_dc_dc_common failed! read_back_data[0] = 0xff, read_back_data[1] = 0xff
2022-12-21 11:38:10 _bitmain_pic_disable_dc_dc_common failed! read_back_data[0] = 0xff, read_back_data[1] = 0xff
2022-12-21 11:38:11 start to init...
2022-12-21 11:38:11 Version num 65536
2022-12-21 11:38:11 Mask num 0x1fffe000
2022-12-21 11:38:11 Note: addrInterval or corenum is not initialized.
2022-12-21 11:38:12 ERROR_SOC_INIT: soc init failed!
2022-12-21 11:38:12 stop_mining: soc init failed!

Comments

3 comments

Nick

December 22, 2022 03:12
Dear customer.

From the kernel log, it shows ERROR_FAN_LOST, please kindly exclude the issue by following steps

1. Please Plugin and out the fan cable.

2. Please check your fans and try to repair or change them.

More information for you:

https://support.bitmain.com/hc/en-us/articles/360016404114-Troubleshooting-for-fans-problems

3. Set miner to factory settings

How to set miner to factory settings

https://support.bitmain.com/hc/en-us/articles/115003595387-How-to-reset-miner-to-factory-settings-

If there are still problems after the above steps, please send the latest kernel log and miner status.

We will double-check for you.

Best regards

BITMAIN
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Nick

December 22, 2022 03:12
Dear customer.

From the kernel log,it shows PIC issue
please kindly exclude the issue by following steps:

1.Check the wires for the hashboard--pull them and re-plug them again, and also you can try to change the new wires.

2.Please clean up the dust.

How To Clean and Dust The Antminers

https://support.bitmain.com/hc/en-us/articles/115004520173-How-To-Clean-and-Dust-The-Antminers

3.Reset the miner to the factory settings

https://support.bitmain.com/hc/en-us/articles/115003595387-How-to-reset-miner-to-factory-settings-

4.Flashing SD card

Flashing SD card instruction for S19j Pro:

https://support.bitmain.com/hc/en-us/articles/4404919472281-S19j-S19j-Pro-control-board-program-recovery-SD-card-flashing-

Flashing SD card documents:

S19j Pro SD firmware for 7007 control board

https://file12.bitmain.com/shop-product-s3/firmware/52fd45b2-581a-4e93-bb03-12cc34c5e393/2021/11/09/15/Antminer-S19j-Pro-Release-sd2nand-zynq7007-20210515.zip

S19j Pro SD firmware for A113D control board

https://file12.bitmain.com/shop-product-s3/firmware/5977124c-7684-4688-9eee-33c63ea4bd63/2022/05/27/11/s19j-Pro-a113d-amlctrl-flashCard-20211119.zip

S19j Pro SD firmware for BB control board

https://file12.bitmain.com/shop-product-s3/firmware/bb436a99-1147-49da-965b-cc5fc4ac6013/2021/08/26/10/Antminer-S19j-Pro-Release-sd2nand-BBCtrl-20210622.zip

5.Upgrade to the latest firmware

Firmware download information for S19j Pro

https://file12.bitmain.com/shop-product-s3/firmware/6b9ed904-2051-4014-b534-888ff9554331/2022/04/26/09/Antminer-S19j-Pro-merge-release-20220329103153-9in1.bmu

How to reload or upgrade firmware

https://support.bitmain.com/hc/en-us/articles/4475613228569-19-Series-Miner-Online-Upgrade-Tutorial

6.Test for PSU failure

https://support.bitmain.com/hc/en-us/articles/115004339274--How-to-use-a-multimeter-to-test-PSU

https://support.bitmain.com/hc/en-us/articles/4809007246617-PSU-problems-and-solutions-apply-to-APW9-APW12-

If there are still the same problems after the above steps, please send it to repair.

Best regards

BITMAIN
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Nick

December 22, 2022 03:12
Dear Customer,

If you have any questions please feel free to contact us.

We recommend that you go to https://support.bitmain.com/hc/en-us/requests/new

We will reply to your question as soon as possible.
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