S19-82TH new 1 hashboard don't do hasrate

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4 comments

    Dear customer.
     
    Please run the miner for more than an hour before sending the kernel log.
    Please send us the newest Kernel log and miner status screenshot.
     
    To ensure the security of your information, please send the newest kernel log in text form.(Please don't copy and paste here,it's not safe.)
    Please check the below link for How to copy kernel log into text form
    https://support.bitmain.com/hc/en-us/articles/9766967960857-How-to-copy-new-Kernel-Log-into-text-form 
    We will check and help you.

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    Dear Customer,

    If you have any questions please feel free to contact us.

    We recommend that you go to https://support.bitmain.com/hc/en-us/requests/new

    We will reply to your question as soon as possible.

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    good afternoon sir
    The log shows: 1. The hashboard does not perform hashrate. This is caused by power supply or chip abnormality
    You need to use the fixture to do single board test first
    I'm Jack, Zeus Mining Technical Manager

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    Dear Customer,
    If you have any questions please feel free to contact us.
    Please send email to customersupport@bitmain.com
    We will reply to your question as soon as possible.

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