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  1. Bitmain Support
  2. Warranty & Repair

Warranty & Repair

Warranty information

  • Check your warranty
  • Warranty is void when hash board damaged beyond repair
  • Warranty statement for your repair packages
  • How to retrieve my miner's SN from an order

Create return online

  • Know the differences between "Apply for Repair" and "Apply for Parts"
  • How to create a “Apply for Parts” ticket
  • How to create or edit a "Apply for Repair" ticket

Pack and ship my repair items

  • IMPORTANT! Europe-Netherlands Repair Center address updates
  • IMPORTANT! Russia Repair Center address updates
  • IMPORTANT! Repair center USA-WA to cease operations
  • How to pack the hash board properly
  • Global repair site delivery addresses

Status of my repair ticket

  • How to check status of repair ticket
  • Why is the status of the repair ticket still uncollected?

Payment for repair ticket

  • How to pay for a repair order?
  • How do I get a receipt for my repair order?

Receiving my replacement

  • What shipping companies will be used for my repair packages?
  • How to track my packages
  • My replacement product is not the original I sent in
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