Warranty & Repair

Warranty information

• Check your warranty
• Warranty is void when hash board damaged beyond repair
• Warranty statement for your repair packages
• How to retrieve my miner's SN from an order

Create return online

• Know the differences between "Apply for Repair" and "Apply for Parts"
• How to create a “Apply for Parts” ticket
• How to create or edit a "Apply for Repair" ticket

Pack and ship my repair items

• How to pack the hash board properly
• Global repair site delivery addresses

Status of my repair ticket

• How to check status of repair ticket
• Why is the status of the repair ticket still uncollected?

Payment for repair ticket

• How do I get a receipt for my repair orders?
• How to pay for a repair order

Receiving my replacement

• My replacement product is not the original I sent it
• How to track my packages