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DOA Process

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This article explains how to deal with DOA (Dead on arrival) repair process.
DOA is an abbreviation used to mean dead on arrival, meaning item did not work when received by the buyer. If you receive the miner/part and find it's not working whereas it's under warranty conditions within 30 days from order ship out date, it can be treated as a DOA case.

Please follow the steps below when you receive a DOA miner/part:

1. Contact customer service. 

Provide pictures of SN tag on the defective device and screenshots showing the product did not work after connecting when submitting a request. 

2. Create a repair ticket and ship it back.

Create a repair ticket under "apply for repair" and ship back the confirmed defective miner/part via any leading shipping company of your choice and pay for the shipment according to our repair guide>>

3. Feedback the repair ticket ID and shipment invoice.

After creating the Repair ticket and shipping the item, please reply to the customer service agent the Repair Ticket ID & Shipment Invoice (including the shipping tracking number and shipping cost). We will compensate with a coupon for this return shipping cost. 

*Note: The repair ticket should be created within 30 days from order ship out date. Do not ship it back together with other miners/parts that are not DOA. We cannot accept packages shipped COD. Packages shipped COD will be returned at your cost.

4. Receive a new replacement. 

We will send you a new working replacement ASAP after we process the defective item in our repair center.  

 

 

Should you have any inquiries, feel free to contact us for assistance.

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