If you would like to receive support from Bitmain support team,
For Chinese domestic customers, you can reach out to us by the following channels:
- Calling our hotline during business hours at 400-890-8855 (Monday-Saturday 8:00-21:00)
- Following us on Wechat 蚂蚁售后
For overseas customers, you can reach out to us by the following channels:
- Creating a support ticket. Our support team will assist you as soon as possible during business hours (M-F 10:00-18:00): https://support.bitmain.com/hc/en-us/requests/new
- Calling our hotline during business hours at +65-3138-9024 or chat with us by visiting https://shop.bitmain.com/?lang=en and clicking the Chat icon at the lower right corner
We will respond as promptly as possible.