Contacting Bitmian customer service team

For immediate troubleshooting, consult our knowledge base for a solution. You may also ask in our Community for help.

If you would like to receive support from Bitmain support team,

For Chinese domestic customers, you can reach out to us by the following channels:

• Calling our hotline during business hours at 400-890-8855 (Monday-Saturday 8:00-21:00)
• Following us on Wechat 蚂蚁售后

For overseas customers, you can reach out to us by the following channels:

• Creating a support ticket. Our support team will assist you as soon as possible during business hours (M-F 10:00-18:00):  https://support.bitmain.com/hc/en-us/requests/new
• Calling our hotline during business hours at +65-3138-9024 or chat with us by visiting https://shop.bitmain.com/?lang=en and clicking the Chat icon at the lower right corner

We will respond as promptly as possible.
Thank you!