We currently have two types of repair ticket:
- Apply for Repair and,
- Apply for Parts
Apply for Repair
This also known as a RMA.
Create a repair request with "Apply for Repair" if you would like to have your Antminers, PSUs, or just the hash boards fixed.
For these items, we strictly require customers to return the items to us before we can replace with a working set.
Apply for Parts
This type of repair ticket is on case-by-case basis, and is treated as valid only when instructed to create by us.
When the following parts become defective during warranty period, you do not need to return them to us for repair or replacement. We will send the replacement set to you.
The parts are:-
1. Control boards for all Antminer models
2. Fans for all Antminer models
Please write in to us describing the problems with the defective parts, SN of the miner and order ID of the miner. We will need these details review and approve your request.
Always support your problems with screenshots or photos of the defects.
Creating the incorrect type of repair ticket will lead to repair delays, so do not hesitate to contact us if you are still unsure which type of repair ticket to create. You can create a repair ticket here.