Know the differences between "Apply for Repair" and "Apply for Parts"

We currently have two types of repair ticket:

- Apply for Repair and,

- Apply for Parts

Apply for Repair

This also known as a RMA.

Create a repair request with "Apply for Repair" if you would like to have your Antminers, PSUs, control boards or just the hash boards fixed. 

For these items, we strictly require customers to return the items to us before we can replace with a working set. 

How to create a "Apply for Repair" ticket >

Apply for Parts

This type of repair ticket is on case-by-case basis, and is treated as valid only when instructed to create by us.

When the following parts become defective during warranty period, you do not need to return them to us for repair or replacement. We will send the replacement set to you. 

The parts are:-

1. Fans for all Antminer models

Please write in to us describing the problems with the defective parts, SN of the miner and order ID of the miner. We will need these details review and approve your request.

Always support your problems with screenshots or photos of the defects.

How to create a "Apply for Parts" ticket >

Creating the incorrect type of repair ticket will lead to repair delays, so do not hesitate to contact us if you are still unsure which type of repair ticket to create. You can create a repair ticket here >