1.Please go to our official website click the profile to login: https://www.bitmain.com/
And enter your username and password to login. If you don’t have a Bitmain account, please click “Sign Up” to create one.
2.After login, proceed to “Support” page and select “Create Repair Ticket”. You will enter the page to create a repair ticket.
- Click on “Create Repair Ticket” followed by “Apply for parts”
Mark for Details
- Make sure you are on the English operation page;
- Repair Site: Please select a repair center. HongKong is available for clients from all over the world; US-CA Newark/ US- WA is only available for US clients; Russia-Irkutsk is only available for Russia clients.
- Please enter correct parts as communicated
- Please also ensure you input the correct address to avoid lost packages.
- After submitting, you will see a page as below, which means that you have created a ticket successfully. The status of the ticket should be “Pending”.
- Copy the Repair Ticket ID and reply to us as instructed in your support ticket and wait for approval.