1. Login to your Bitmain account. Go to your User Center > My Repair Order.
In your "My Repair Order" page, you can view all your repair orders that you have with us. To pay, click "Pay" that is next to the repair order that you would like make payment for.
2. Select the payment method you would like to pay in. We currently accept payment in:
IMPORTANT: Once you have selected a payment method, it cannot be changed or reversed. Check your BCH wallet or with your banks and confirm that you are able to make payment before selecting.
If you have selected to pay by BCH(ABC) or BTC or LTC , click the respective button and then "Submit" to get receive your wallet payment address.
The payment is only valid for 24 hours. Do make sure you make the payment within 24 hours after selecting your payment method.
Make sure that you
- Put the full address in your payment, including "bitcoincash:". This is the new format for BCH address to avoid payer from sending in other coin types.
- Send the correct coin type to the exact wallet address, for example, if you send BTC to a BCH wallet address, we will not be able to refund the BTC to you.
If you have selected to pay in USD, click "USD" and then "Submit" to receive the USD payment information.
NOTE: Some banks typically charge for outgoing wire transfers. The fees vary from bank to bank and can be just as much, if not more, than your repair charge. Check with your bank to learn about the additional charges for wire transfer and intermediary before selecting.
The PayPal option is only available to customers or repair orders that fulfill the following conditions:
a. The repair order total amount is less than USD $200 and,
b. Your User ID has not exceeded the PayPal credit given, which is USD $500 for 180 days and provided you do not apply for a charge back.
For example, if a repair order is USD $250, you will not be able to pay using PayPal.
Another example, you have paid USD $190 for a repair order today and will be paying USD $190 for another repair order tomorrow. In the coming six months, if your repair order amount is more than USD $120, the PayPal option will not available.
The number of transactions do not matter. This spending limit is restored every 180 days.
Once you have paid for a repair order, it will take about 3 to 5 working days for the relevant departments to verify and approve before reflecting your repair ticket as "Paid".
If you had waited but did not see any updates, contact us for assistance.
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